Customer Experience Center Representative | $17.50 per hour | Monday–Friday | 4-Week Temporary Assignment
What Matters Most
- Competitive Pay of $17.50 per hour
- Schedule: Monday–Friday, 8:00am–5:00pm; one Saturday during the month, 8:00am–2:00pm
- Location: Houston, TX
- Four-week temporary assignment with an immediate opening
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program.
Job Description
A mission-driven nonprofit organization is seeking a bilingual Customer Experience Center Representative for an immediate four-week temporary assignment. This position serves as a key point of contact for members of the public seeking information about programs, services, and community resources. The ideal candidate brings strong phone-based customer service experience, empathy, and the ability to manage a high volume of calls while providing accurate information and helpful referrals.
Responsibilities:
- Manage a high volume of inbound and outbound calls promptly and provide courteous, professional customer service.
- Listen actively to callers, assess their needs, answer questions, and route inquiries or provide appropriate resources and referrals.
- Assist callers seeking information and application support for SNAP, Medicaid, TANF, CHIP, and local community assistance programs.
- Provide accurate service information through phone, text, and chat; research issues and address complaints in a solution-oriented manner.
- Collaborate with other departments, follow established communication guidelines, and maintain reliable onsite attendance.
Qualifications and Requirements:
- High school diploma or GED required; associate degree preferred.
- At least one year of phone-based customer service experience required; ability to handle high call volumes.
- Bilingual proficiency in English and Spanish required.
- Proficiency with Microsoft Word, Excel, and Outlook; comfortable using computers and office equipment.
- Excellent verbal and written communication, active listening, problem-solving, and customer service skills.
- Strong organization, attention to detail, punctuality, and ability to work independently with diverse members of the public.
Benefits and Perks
- Competitive pay of $17.50 per hour
- Medical, dental, and vision insurance options
- Weekly pay with direct deposit or pay card
- Opportunity to support a community-focused nonprofit during a four-week assignment
Your New Organization
Join a Houston-area nonprofit organization dedicated to improving lives by connecting individuals and families with food assistance, social services, and community resources. In this high-contact customer service role, you will help callers and visitors access timely information and referrals.
Your Career Partner
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay for this position is $17.50 per hour, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity.
