Customer Service / Student Services Representative
$22.00–$25.00 per Hour | Based on Experience and Qualifications
Monday–Friday | 8:30 AM–4:30 PM | No Evenings or Weekends
Full-Time, Year-Round | In Office Lower Macungie, PA
Looking for a Fresh Career Opportunity in the New Year?
If you're considering a career change or looking for a stable position with a predictable schedule, we'd like to hear from you!
Direct Learning Systems | Blackstone Career Institute is seeking a friendly, dependable, and organized professional to join our Customer Service / Student Services team.
For more than 135 years, Blackstone Career Institute has helped students pursue new career opportunities through distance education. You'll be part of a supportive team helping prospective and current students achieve their educational goals.
We're interviewing now, with flexibility to discuss a start date before or after the holidays.
What You'll Do
- Answer incoming calls and respond to student and prospective student emails.
- Provide information about our career training programs and assist with enrollment.
- Follow up with prospective students and applicants.
- Assist students participating in WIOA, GI Bill®, MyCAA, and Army COOL education benefit programs.
- Communicate with workforce agencies, military education offices, and sponsoring organizations.
- Maintain accurate student records, correspondence, and database information.
- Perform administrative tasks, data entry, and record keeping.
- Assist with shipping student course materials and resources.
- Work with team members to provide an excellent student experience.
What We're Looking For
We're looking for someone who combines excellent customer service skills with strong organization, accuracy, and follow-through.
- Friendly, professional communicator who enjoys helping people.
- Dependable, detail-oriented, and comfortable managing multiple tasks.
- Proficient with computers and willing to learn new software systems.
- Able to work independently and contribute to a small, supportive team.
- Previous customer service, office administration, or student services experience preferred.
- Familiarity with CRM systems or databases is a plus.
U.S. military veterans are encouraged to apply. We value the leadership, dependability, and teamwork developed through military service.
A college degree is welcome but not required. Relevant experience, professionalism, and a willingness to learn are equally important.
Compensation and Benefits
- $22.00–$25.00 per hour, depending on experience and qualifications.
- Consistent Monday–Friday schedule, 8:30 AM–4:30 PM, with a 30-minute unpaid lunch (37.5 paid hours per week).
- No evenings or weekends.
- Capital Blue Cross medical insurance, with dependent coverage options.
- Dental and vision insurance.
- Life and disability insurance.
- 401(k) retirement plan with company matching contributions.
- Company-paid educational/tuition assistance.
- Paid vacation and personal time, plus 12 company-paid holidays.
- Stable, year-round employment in a friendly, professional office environment.
Ready for Your Next Career Opportunity?
Whether you're ready to make a change now or planning for the new year, we encourage you to apply.
We are reviewing applications and scheduling interviews now, with flexibility regarding a mutually agreeable start date.
Please email your resume and a brief cover letter explaining your interest in the position to:
