Customer Services Representative

UCS, a third-party debt collection company with more than 35 years of experience providing superior customer service to its clients, is seeking dynamic and motivated Customer Services Representatives. As individual contributors reporting to the Collections Manager, representatives manage healthcare accounts, consumer debt accounts, and mixed account portfolios through inbound and outbound calls. The role includes structured onboarding and opportunities to support UCS’s continued growth and success.

Responsibilities

• Handle inbound and outbound calls with consumers.
• Manage multiple accounts and resolve consumer account balances.
• Collect full balances or negotiate payment arrangements.
• Provide consistent follow-up with consumers.
• Process immediate and recurring payments in accordance with PCI compliance scripting.
• Maintain detailed records of consumer communications and payment arrangements.
• Use automated dialing technology and manual calling methods.
• Follow department-specific scripts and compliance procedures.
• Meet or exceed monthly financial goals and track performance.

Required Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• At least one year of customer service experience.
• Experience in customer service, debt collection, or payment negotiation.
• Conflict resolution and telephone etiquette skills.
• Strong active listening and communication skills.
• Effective time management and organizational skills.
• Ability to speak persuasively and listen critically.
• Ability to multitask, prioritize tasks, and meet tight deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Computer proficiency and attention to detail.
• Friendly, outgoing, reliable, responsible, goal-oriented, and flexible approach.
• Ability to pass pre-employment screening.
• Bilingual proficiency in Spanish is a plus.

Universal Collection Systems, Inc (UCS) is a full service collection agency with its home offices located in Memphis, TN.

Universal Collection Systems, Inc. has been providing Debt Collection Services to clients since 1983. UCS is a veteran-owned, Tennessee-based, small business, with 45 employees that specialize in managed debt collection services. Our Company services Distributors/Retail, State/Local Government, and Medical Collections. UCS is not a letter service, but utilizes live and virtual agents, sends letters, and takes legal action when necessary.
UCS was started by Jim Moton (our President) and the late Larry Pritchett in 1983. Jim and Larry grew their company the old fashioned way using hard work and developing relationships with their clients. We still believe strongly in this same business approach. Our Executive Management team has over 100 years of combined collection experience with the dedication to identify and apply the most efficient means of achieving prompt, highly effective results.