Location: Gainesville, GA (On-Site)
Schedule: Candidates must have flexibility to work variable shifts, assigned holidays and one weekend shift (Saturday or Sunday) each week.
Pay Rate: $16.00/hour
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer inbound telephone calls.
- Assess, prioritize and resolve client issues using good listening and comprehension skills.
- Escalate issues to management as appropriate.
- Document and retain all pertinent information.
QUALIFICATIONS AND REQUIREMENTS
- Minimum 1 year experience in a customer service position, preferably in a call center environment.
- PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
- Proficient PC skills in Windows-based applications.
- Excellent verbal and written communications skills.
- Excellent telephone etiquette and strong customer service orientation.
- Highly organized with strong attention to detail.
- Excellent time management skills.
- Ability to work independently and with a team.
- Ability to exercise logical critical thinking in problem solving.
- Ability to be flexible and quickly adapt to the changing needs in the department.
- Flexible with scheduled work hours.
- Bilingual English/Spanish is a plus.
EDUCATION
- High School Diploma or equivalent.
- Pharmacy Technician Certification is a plus.
PHYSICAL DEMANDS
- Requires sitting, standing, and occasional light lifting.
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at .
ProCare Rx is an Equal Opportunity Employer.
