Healthcare Customer Service Specialist

Healthcare Customer Service Specialist

Location: Rochester, MI
Contract Duration: 13 Weeks
Interview Process: Phone Interview – The hiring manager will contact candidates directly.

Schedule

• M-F - 8-5

Education Requirements

• Associate degree preferred or required, as applicable.
• Medical-related coursework required.

Experience Requirements

• Candidates should have at least 4 years of recent Customer Service Representative (CSR) experience in a healthcare setting.
• Candidates without 4 years of recent healthcare CSR experience may not meet the role requirements.

Key Responsibilities

• Respond to customer and patient inquiries professionally and promptly.
• Provide assistance with healthcare services, account questions, and general customer concerns.
• Communicate effectively with patients, providers, and internal departments.
• Maintain accurate customer records and documentation.
• Handle incoming calls, resolve issues, and escalate complex concerns when necessary.
• Follow established procedures while maintaining confidentiality and professionalism.
• Deliver excellent customer service while ensuring a positive customer experience.

Ideal Candidate

The ideal candidate will have strong communication, problem-solving, and organizational skills, along with recent healthcare customer service experience and the ability to work effectively in a fast-paced environment.

Important: The hiring manager will contact shortlisted candidates directly for a phone interview. Candidates should remain available by phone.

Select Source International (SSI) is a distinguished workforce solutions provider with nearly 25 years of experience delivering top-tier staffing, recruiting, and managed services. Based in Minneapolis, Minnesota, SSI has established itself as a global leader, serving a broad, diverse clientele across industries with unwavering dedication and excellence.

As a trusted partner, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your evolving workforce needs. SSI is ISO 9001, ISO 14001, and SOC 2 Type II certified, underscoring our strict commitment to quality, environmental responsibility, and data security. Our industry-leading capabilities are further validated by numerous awards in sustainability and supplier diversity.