Elmira Stamping & Manufacturing-North is currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in supporting customer requirements, ensuring timely communication, processing orders, and delivering exceptional service. The ideal candidate will serve as the main point of contact for customers while also handling related administrative tasks to ensure smooth daily operations. Strong communication skills, problem-solving abilities, and a proactive approach are essential for success in this role.
About Us:
Elmira Stamping & Manufacturing, conveniently located in the Finger Lakes region of Upstate New York, specializes in CNC machining, sheet metal fabrication, welding, and assembly services. We serve multiple industries, including defense, medical, and aerospace. With Made in the U.S.A. quality, ES&M assures that everything we produce lives up to the highest standards. Customers can rely on our technicians to determine the best production method for delivering the highest level of quality in the most economical way. We utilize the most modern equipment and production inspection techniques that meet or exceed ISO 9001:2015 quality standards.
The foundation of everything we do and make at Elmira Stamping & Manufacturing is an unwavering commitment to quality and customer satisfaction!
Position Overview
- Serve as the primary point of contact for customers via phone, email, and in-person inquiries.
- Respond promptly to customer requests, questions, and concerns while ensuring high levels of customer satisfaction.
- Process customer orders, verify order details, and coordinate with internal departments to ensure timely fulfillment.
- Monitor order status, provide updates to customers, and resolve any delivery or service issues.
- Maintain accurate customer records, order documentation, and account information.
- Prepare and send customer invoices, track payments, and follow up on outstanding accounts as needed.
- Assist customers with product or service information, pricing, and availability.
- Coordinate with suppliers and internal teams to meet customer requirements and deadlines.
- Support administrative functions such as data entry, filing, and document preparation.
- Assist with reports, documentation, and special projects as assigned by management.
- Contribute to process improvements to enhance customer experience and operational efficiency.
Qualifications:
- Strong customer service and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Professional demeanor with a positive, customer-first attitude.
Total Compensation Package:
- Wage
- $20-$25/hour
- Compensation depends on experience
- Benefits - We recognize the value of a comprehensive benefits package and work vigorously to ensure our package meets the needs of our employees and their families. Eligible employees can elect and participate in variety of benefits including:
- Paid Holidays
- Paid Vacation / Sick Time
- 401 (k) Retirement Plan with Company Match
- Medical, Dental & Vision Insurance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA)
- Company Paid Life Insurance
- Voluntary Insurance Benefits including Disability Insurance, Accident Insurance, Cancer Insurance, Critical Illness Insurance, Hospital Indemnity Insurance and Life Insurance
Elmira Stamping & Manufacturing is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
