Learning & Development Specialist

Being a part of the Award-Winning Country Bank team has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

• Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
• Income protection benefits;
• Educational assistance and tuition reimbursement benefits;
• Hybrid work and flexible scheduling options;
• Generous total paid time off, and more!

For more information on the Country Bank employee experience, visit our Join Our Team page to learn more!

About the Job

We're excited to announce an opportunity for the position of Learning & Development Specialist! Under the guidance of the Learning & Development Officer, this position creates, facilitates and coordinates training programs and specialized technical training for Retail staff on various topics including operations, sales and service, and onboarding. In addition to coordinating and facilitating training for Retail Banking, the Learning & Development Specialist partners with departments across the Bank to identify learning needs and develop training that supports business priorities and prepares employees for changes in products, systems and processes in support of business objectives.

The hiring range for this position is$50,000 to $65,000.Starting pay determined based on candidate’s qualifications and experience.

This position is Full Time, 40 hours weekly.
Essential Duties and Responsibilities

• Designs, develops and delivers training to new and existing employees in various topics relating to Retail Banking, including operations, systems, sales and service, and onboarding. Develops and communicates the monthly Banking Center Foundations schedule to all stakeholders.
• Collaborates and represents L&D on cross-functional training needs with subject matter experts as needed to ensure training content is meeting business objectives and complies with Bank policy and regulatory requirements.
• Coordinates logistics related to various learning initiatives, including course and instructor scheduling and set-up in Cornerstone Learner Hub, communicating with participants, creating or ordering materials and ensuring room set-up. Testing and troubleshooting technology systems required for training is also necessary.
• Creates training materials including course content, learning documents, lesson plans, handouts, learning aids and evaluation/measurement tools for all training programs, including implementing sustainment solutions and redeveloping and redesigning training programs to effectively align with business strategies.
• Establishes success measures for all assigned training programs and evaluates the effectiveness using pre-determined metrics. Makes recommendations of ways to improve training programs. May also evaluate learner skills and on-the-job behaviors (pre and post training) to make recommendations.
• Provides post-learning support where appropriate in the form of individual training sessions or coaching to increase skill development or comfortability with subject matter.
• Maintains a working knowledge of industry trends in adult learning, instructional design and corporate learning modalities.
• Remains abreast of compliance topics related to assigned training programs and ensures that training is compliant with regulations and company policy.
• Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.
• Other job duties, as assigned.

Knowledge and Skills

An employee in this position must be able to work independently, with proven organizational skills and a strong attention to detail. This role requires an individual to multi-task while managing and implementing multiple plans and priorities. An employee in this role must demonstrate strong professional communication skills (written and verbal) and dress, make engaging presentations in a group setting, and evidence the ability to effectively translate details and ideas to individuals across the Bank.

This position requires advanced knowledge of Microsoft Word and PowerPoint. Working knowledge of Microsoft Teams, the Cornerstone Learning Management System, and basic video-editing skills are preferred. Basic knowledge of other Microsoft Office Suite items, including Excel and Outlook is also preferred. Knowledge of the Bank systems and operations, for the purpose of building and/or developing training programs, is required. Specialized knowledge of adult learning principles and instructional techniques.

Education and Work Experience

A High School diploma or equivalent is required; a degree in related field or comparable work experience is preferred. A minimum of two years of Retail Banking experience is required, including providing customer service, performing teller line transactions, opening accounts for consumer and business customers, and processing consumer and HELOC applications. Experience facilitating training, coaching employees, or supporting the development of others is strongly preferred.