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Automotive Service Advisor

Elmhurst Ford

Bensenville, IL 60106 • 9/22/2026

Customer Service , General , Mechanics , Skilled & Trades , Transportation

Job Description

Job Description
Description:
  • Greet customers promptly and professionally in the service drive
  • Accurately write repair orders (ROs) with detailed customer concerns
  • Present maintenance menus and recommended repairs
  • Effectively overcome objections and close service recommendations
  • Maintain consistent communication with customers throughout the repair process
  • Monitor repair progress and coordinate with technicians and parts department
  • Ensure proper documentation for warranty and customer pay repairs
  • Review completed work with customers and ensure satisfaction
  • Actively request surveys and maintain strong CSI performance
  • Maintain a clean and accurate WIP with timely RO closure
  • Follow dealership processes and manufacturer guidelines
Requirements:
  • High school diploma or GED required
  • 2+ years automotive service advisor experience preferred
  • Ford dealership experience preferred
  • Strong understanding of warranty processes and manufacturer guidelines
Technical & Systems Knowledge
  • Experience with Reynolds & Reynolds DMS preferred
  • Knowledge of repair order flow, labor operations, and parts coordination
  • Familiarity with menu selling and digital inspection tools (Xtime or similar a plus)
Skills & Competencies
  • Strong sales and closing ability
  • Excellent verbal and written communication skills
  • High level of organization and attention to detail
  • Ability to multitask in a fast-paced environment
  • Customer-focused with strong conflict resolution skills
  • Driven to meet and exceed monthly labor and sales goals