Entry-Level In-Person Customer Service Representative (Bilingual)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We’re seekingBilingual Customer Service Representativesto provide in-person and phone support for theTampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you’re fluent inEnglish and Spanish, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Serve as the welcoming and professional face of toll operations at our Tampa facility.
• Assist walk-in and phone customers with toll account resolutions, payments, and inquiries.
• Process transactions using toll operations back-office systems.
• Handle customer complaints and escalate complex issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the overall customer experience.
• Complete end-of-day deposits and balancing reports.
• Adhere to scheduled shifts and attendance requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be18 years or older.
• High school diploma or equivalent.
• Fluent inEnglish and Spanish(spoken and written).
• Experience withcomputer-based data entry.
• Strong organizational, written, and verbal communication skills.
• Ability to work shifts aligned with toll operations hours, including weekends and holidays.
• Experience withnon-cash payment processingsystems.
• Ability to troubleshoot and follow up on customer issues.
• Skilled in conflict resolution, problem-solving, and negotiation.
• Customer-oriented: empathetic, patient, and responsive.
• Capable of multitasking and self-management.
• Strong team player with excellent interpersonal skills.