Bilingual Customer Service Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Kickstart your career with us!
We’re hiringBilingual Customer Service Representativesto join our growing team and supportinbound customer service,help desk, andback-office operationsfor bothcommercial clientsandpublic sector programs.

In this role, you’ll handleinbound inquiries, assist withproduct and process-related questions, and troubleshootbasic technical issues all while representing some of themost recognized brands in the world. If you’re a strong communicator with a passion for helping others, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handleinbound and outbound callsin a courteous and professional manner
• Resolve customer issues withfirst-call resolutionstrategies
• Research and coordinate with internal departments to resolve inquiries
• Accurately document customer interactions and claims in CRM systems
• Use internal knowledge bases and training to answer questions confidently
• Follow all requiredscripts,policies, andconfidentiality protocols
• Escalate complex issues to supervisors when needed
• Stay current on program updates through training and team meetings
• Meet allattendanceandschedulerequirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be18 years or older
• High school diplomaor equivalent
• Excellentwritten and verbal communication skills
• Ability to type20+ words per minute
• Basic proficiency inMicrosoft Office Suite(Word, Excel, Outlook, PowerPoint)
• Familiarity withWindows operating systems
• Reliable and punctual with strongtime managementskills
• Strongproblem-solving,conflict resolution, andcustomer serviceskills
• Able tomulti-task, stay focused, and work independently
• Team-oriented with a positive, customer-first mindset
• Comfortable in afast-paced, dynamic environment

• 1+ year of experience incustomer service,technical support,inside sales,back-office,chat, oradministrative support
• Experience working onstate or federal programs