Full-Time Customer Service Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re looking forCustomer Service Representativesto join our team and provideinbound support, help desk assistance, technical troubleshooting, and back-office processingfor both commercial and public sector clients.

In this role, you’ll handleinbound inquiries, resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of theworld’s most recognizable brands.

This is anentry-level position with paid trainingperfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Manageinbound and outbound customer contactsin a courteous, professional, and timely manner

• Listen actively to customer concerns, identify needs, and provide accurate solutions

• Research internal systems to locate information; collaborate with other teams as needed

• Accuratelydocument and process claims, inquiries, and updatesin company systems

• Followscripts, policies, and procedureswhile maintaining professionalism and empathy

• Troubleshoot customer issues and strive forfirst-call resolution

• Escalate unresolved or complex issues to the appropriate staff or managers

• Protect customer confidentiality and handle sensitive data responsibly

• Attend training sessions, stay updated on program changes, and maintain product knowledge

• Meetattendance, reliability, and performance standardsconsistently

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• 18+ years oldwith ahigh school diploma or equivalent

• StrongEnglish communication skills(oral and written)

• Typing speed of20+ WPMwith accuracy

• Experience withdata entry, Windows PC applications, and Microsoft Office Suite

• Reliablewired high-speed internet(20 Mbps+ download)

• Highly reliable, punctual, and motivated with a strongwork ethic

• Excellentorganization, problem-solving, and conflict resolutionskills

• Customer-first mindset:empathetic, patient, and responsive

• Ability tomulti-task, self-manage, and stay focusedin a fast-paced environment

• Team-oriented withstrong interpersonal skills

Preferred (Not Required)

• 1+ year of experience incustomer service, tech support, inside sales, back-office support, chat, or administrative roles

• Priorstate or federal work experience

• Previouscontact center experience