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The Operations Supervisor will be entrusted with a split role, with 40% of their role being direct supervision andthe first line of contact for not only EVOs but also the CMH clinical crews to ensure the fleet is always operationallyready. If deficiencies are found, the Operations Supervisor will ensure that there is a plan of action in place torectify them as soon as possible, and that the plan has been effectively communicated to all stake holders.
ROLE AND RESPONSIBILITIES
· Provide excellent patient care within the scope of practice of an EMT EVO
· Provide Leadership & Oversight to all EVO’s
· Work as the Liaison with Leadership, to advance the program
· Provide leadership and guidance to team members through communicating company initiatives,addressing, and resolving concerns, and providing all tools and resources needed to completeassignments in an efficient manner.
· Motivate, mentor and coach your team to ensure customer service, safety, and compliance standardsare met.Effectively address issues or concerns promptly and use critical thinking skills to removebarriers or obstacles to achieving company goals.
· Address gaps in scheduling immediately and work with the BMT management team to use all availableresource to resolve schedule gaps, ensuring there is never a gap in coverage for an EVO. Supervisorsshould be prepared to fill open shifts or gaps in coverage if needed at the last minute.
· Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or otherliability concerns to reduce and eliminate hazardous work conditions and reduce total companyliabilities.
· Review late punches, and remediate crews on policies regarding lateness, and then begin progressivedisciplinary process.
· Complete Employee FIT Tests
· Serve as a Field Training Officer to New Employees
· Provide safe transport of the patient and crew
· Respond to emergent and non-emergent transports