Product Leader - NetSuite

Location: Jacksonville, FL or Highlands Ranch, CO | Hybrid

We exist to transform our customers and change lives

About This Role

AsaProduct Leader for RF-SMART's NetSuite, you will sit at the intersection of customer insight, business strategy, and engineering executionturning real-world warehouse problems into product solutions that matter.

You'llpartner closely with Product Strategy and Engineering to drive innovation in one of RF-SMART's most established and impactful product lines, accelerating delivery while protecting the quality and reliability our customers depend on. Thisisn'ta role for someone who wants to manage a backlog from a distanceyou'llbe in the details, in the customer conversations. Ifyou'reenergized by meaningful product work where your decisions createvisibleimpact,this is the right role for you.

What You'll Do

• Turn strategy into velocity Translate strategic goals into precise functional specs and user stories that give engineering the clarity to build the right thing, fastreducing rework and keeping sprints focused

• Own prioritization without hesitation Make tough, data-informed calls that balance new feature development, system stability, and customer-reported issues to maximize value at every release

• Build relationships that shape the roadmap Engage directly with customers to surface real-world insights, ensuring the roadmap evolves around what customersactually valuenot just what sounds good internally

• Partner with engineering forvaluablesolutions Collaborate on technical and functional approaches that promote consistent design patterns, reduce maintenance overhead, and fit naturally into warehouse workflows

• Align the teams that move the product forward Connect Engineering, Product Strategy, Sales, and Support to tighten feedback loops and keep everyone building toward the same customer outcome

• Bring AI from idea to reality Actively research and prototype how AI can enhance the WMS experiencefrom intelligent workflows and predictive insights to process automationgrounded in real customer value, not trend-chasing

• Elevate the documentation experience Partner with Technical Writers to produce contentthat'saccurate, clear, and genuinely reduces the support burden on customers and internal teams

• Be the go-to resource for complex use cases Support Sales, Services, and Support teams oncomplexcustomerscenarios, ensuring proposed solutions areviable, scalable, and protect product integrity

What You Bring

• Clarity from complexity A proventrack recordof turning ambiguous business requirements into functional specs that engineering teams canactually buildfrom, with results to show for it

• Full product lifecycle ownership Experience making strategic prioritization decisions that balance customer value, business impact, and system stability across an active customer base

• Communication thatcreates alignmentStrong written, verbal, and visual communication skills with a demonstrated ability to align technical and business stakeholders without unnecessary back-and-forth

• Established product management experience You know how to balance the tension between innovation and not breaking what already works for real customers in production environments

• Working knowledge of ERP systems Preferably NetSuiteyou understand howthey'rearchitected, where constraints live, and how integrations behave in practice

• An AI mindset you act on Whetheryou'veintegrated AI into a product, used AI tools to meaningfully elevate your own work, or are actively hungry to explore this space,you'reready to help lead the discovery

• Self-directed and organized under pressure You manage competing priorities without losing focus on what matters most, and youdon'tneed a lot of handholding to deliver

Bonus Points If You Have

• Familiarity with NetSuite supply chain applications, particularlyinventorymanagementandwarehousemanagementmodules

• A background in supply chain, warehouse operations, or inventory management that gives you genuine industry contextnot just theoretical knowledge

• Experience coordinating or contributing to product documentation for complex technical functionality

• A degree in business, supply chain, computer science, or equivalent hands-on experience thatdemonstratesanalytical thinking and domain fluency

Why RF-SMART

RF-SMART has been transforming warehouse and supply chain operations since 1982andwe'restill building. Our employee retention rate reflects something real: people here do meaningful work, feel genuinely included, and look out for each other.

Youwon'tfind layers of bureaucracy slowing you down.You'llfind smart, collaborative people who care about getting it right for customersand who want to see you grow whilethey'reat it.

Selection Process

Our thoughtful interview process is designed to be conversational and give you genuine insight into our team and product. It typically includesan initialscreening, discussions with the hiring manager and team members, and a chance todemonstrateyour product leadership approach.