Job Description
Business Title:
Department or Business Unit:
Supervisory Responsibilities /Direct Reports:
Maritime License Consultant
TMS - Marine Licensing
N/A
Reports to:
Full Time / Part Time:
Dir of HR and Admin Svs.
Full Time
Purpose / Summary:
The role of the MaritimeLicensing Consultant isfor providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of maritime industry requirements for marine licensing customers.
Key Responsibilities:
- Answers internal and external customer questions regarding maritime licensing.
- Processes domestic and international maritime licensing applications.
- Gathers necessary information from customers/clients to process applications.
- Weekly communicates status of licensing applications with individual mariners and/or corporate contacts.
- Act as the filing agent for USCG and other flagship states, such as Marshall Islands.
- Maintain worksheets and other reports daily.
- Communicate verbally and in writing in a professional manner.
- Provide supporting documentation to the invoicing department for billing purposes on a monthly basis.
- Travel to various locations within the local area, as needed, to pick-up documents, expedite processessing or to deliver licenses.
Key Competencies:
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service- Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
- Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork- Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
- Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
- Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time.
- Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently.
- Professionalism- Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
- Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions.
- Attendance/Punctuality- Is consistently at work and on time.
- Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions.
- Innovation- Displays original thinking and creativity; Generates suggestions for improving work.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
Education and Experience:
High School Diploma or GED; 2 or more years administrative work preferably in the Marine industry or related experience and/or training.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts and percentages.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, or diagram.
Computer Skills:
To perform this job successfully, an individual should have knowledge of MS Office Suite products.
Certificates, Licenses:
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