Project Manager

Project Manager

Reports To: Manager, Project Delivery

The Project Managerserves as a key player within Casepoint’sCustomer Services team.The Project Manager willworkcloselywith theCustomer DeliveryTeamto oversee and coordinate projectsacross the customer journeyto achievetheoverall goals and objectivesof the Customer Delivery Organization. Strong candidates must have the right combination ofeducation andskills inproject management, organization, multi-task management,andtechnical acumen.

What You’ll Do (Key Responsibilities):

• Manage full project managementlifecycle forcustomerprojects, including reporting, resource management, demand management, risk management, budgeting, scheduling, and coordination of projects activities and daily operations.
• Oversee multiple project teams, manage resource assignments, project task completion dates, prioritize activities based on customer requirements and service level agreements (SLAs).
• Serves as the primary point of contact and first point of escalation throughout the projectlifecycle, applying in-depth knowledge and experience to provide expert consultation and advice on technology and best practices.
• Develop concrete, detailed plans for a project, including schedule, budget, outline ofthe duties of each team member, identify project goals, and set a timeline for the project.
• Review contracts and purchase orders for all assignedprojectsto ensure project delivery adheres to the agreements identified in the sales process.
• Establish project monitoring to ensure that projects remain on track, meet deadlines, stay under budget, anddelivercontract requirements.
• Work withCustomerSuccess,Customer Services,Customer Support,Information Services (IS), and Product teams to break down complex technical issues to determine root cause analysis, identify a solution and provide concise communicationwithmanagement and thecustomer.
• Consultcustomersand project teams to become familiar with all activities of the team, determinecustomers’special needs, desired outcome, required software tools,and any budgetary or other requirements,ensuring projects are managed to the contract.
• Establish and maintain strong relationships with customers, communicate effectively with a wide variety of technical and non-technical audiences,andprepare and present briefing materials to staff, executives, and federal customers.
• Directtheprogress of operational andcustomerprojects, establish project milestones, and monitor project status regularly, managing all project activities and workflows, prioritizingthework of direct staff.
• Provide resources and oversight for theproject management lifecycle and for special services projects,including assisting other team members with developing, monitoring, and controlling established projects and programs.
• Coordinate end user and administrative training sessions forcustomerstakeholders, coordinating directly with the Product Enablement Team to support customer training and adoption.
• Conduct project level and just-in-time after action reviews and plans to report and respond tocustomerfeedback at the project level
• Seekopportunities to improve Department efficiency and reduce expenses by streamlining operations.

What You Bring to the Team:

• Passion for technology and for helping others to understand and use it
• Minimum5+ years of directcustomer-facingexperience withSaaSprocesses and technologies
• Minimum2+ years of project management experience in deploying enterprise projects and technology products
• Demonstrated experience in stakeholder management, relationship management, and software implementation
• Hands-on experience with project management tools (Asana, Jira, NetSuite Suite Projects Pro)
• Strong communication skills to coordinate with team members, vendors and management
• Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues
• Excellent verbal presentation skills and written communication skills
• Experience in self-training and developing expertise with new user-based technology
• Experience working directly withcustomersto achieve results
• Ability to obtain and maintainDoD Secret,Public Trustor higher clearance
• US Citizenship (non-dual) required

Preferred Qualification

• Experience managing Government projects
• Project Management Professional(PMP)Certification
• MBA with correlating business experience or an equivalent combination of education and experience
• Secret Clearance

About Casepoint:

Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform.

Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com.

Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.