DHL Supply Chain is part of the SUPPLY CHAIN division of Deutsche Post DHL Group, the world's leading logistics and mail communications company, with over 325,000 people in practically every country on the planet.
The Customer Service Representative processes orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Perform additional duties as assigned by management or customer.
Rankin Rd./I-45 Area
DHL Supply Chain offers competitive salary and full benefits including medical, dental and vision insurance and 401(k) participation with company matching for all full time associates.