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Information Technology
Full Time
7/19/2018
Houston
Support Center Specialist II
METRO
Responds to telephone calls in a call center environment to provide support to end users on a variety of hardware and software issues. Identifies, researches and resolves varying technical problems of a simple to complex nature. Utilizes an incident management system to document, track and monitor reported problems to ensure a timely resolution. Provides routine on-call support on nights and weekends. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responds to end-user calls and applies troubleshooting principles and techniques to diagnose and resolve various problems from simple to complex. Troubleshoots desktop computers and peripherals. Documents, tracks and monitors assigned tasks via incident management system. Reports recurring technical problems or related problems, which may indicate a pattern that needs to be investigated. Contributes to the development of procedures, both internal to the call center, and for end-users. Follows up with end-users to ensure problems have been resolved satisfactorily. Assists with development of end-user training materials, and performs fundamental training when required. Assists Support Center Specialist l in resolving routine and non-routine problems as needed. Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Performs other duties as assigned.
Full Time
7/19/2018
Houston
SAP Basis and Database Administrator
METRO
Responsible for the design, implementation, administration and maintenance of SAP, HANA/ASE, Microsoft SQL, Oracle databases and related Business Intelligence functions. Ensures system integrity, security, availability, backups and performance of all supported database systems. Participates as a team member in multi-disciplined teams to successfully implement and support systems. Provides on-call support on nights and weekends as needed. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsible for the configuration, implementation, administration and maintenance of all SAP and other non-SAP databases, ensuring they conform to established standards. Reviews, evaluates and designs databases for custom in-house applications, ensuring they conform to established standards. Responsible for implementation and testing of database patches and upgrades. In conjunction with system stakeholders, defines and configures system access and security in all database systems. Monitors, maintains, documents, and predicts database performance to meet established service levels. Develops entity relationship and data flow diagrams and documents all processes. Writes code for database access, modifications, and constructions, including stored procedures. Creates logical and physical data structures to support established application architecture standards. Establishes maintenance plans for each database, to include backups and recovery. Optimizes data models for maximum application performance and creates physical data models that provide high-level performance. Performs all facets of application integration, data extraction, data transformation, and data loading. Ensures all actions are in compliance with established internal controls and change management processes. Responsible for developing, implementing & maintaining database disaster recovery plans in compliance with the departmental and organizational disaster recovery plans. Responsible for rapid repair and recovery in system failure situations. Maintains strict confidentiality and security of sensitive data. Utilizes an incident management system to manage system related problem tracking and resolutions. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Performs other duties as assigned.
Full Time
7/19/2018
Houston
Desktop Technician II
METRO
Responds to end-user issues and applies best practice troubleshooting principles and techniques to diagnose and resolve a variety of basic to moderately complex system problems on desktops, laptops, telephones, tablets, printers and other peripheral equipment. Establishes and follows operational standards and provides outstanding customer service to end users. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties: Provides desk-side, telephone and remote support for information technology (IT) products and services. Support may include equipment moves/adds/changes. Answers questions, troubleshoots problems, teaches/instructs customers regarding software or hardware functionality and communicates policy to all levels of the organization effectively, professionally and respectfully. Researches and troubleshoots to resolve technical issues in the most effective manner and verifies that suggested solutions effectively resolved users' problems through verbal or email follow-up. Reports significant or recurring issues to higher level support teams for further action. Utilizes IT Service Management System to accurately document issues, track and monitor assigned tasks and ensure a timely resolution. Updates support tickets with appropriate journal entries of activities and closes tickets with complete description of resolution. Installs software, patches, upgrades and performs proof-of-concept testing of new applications in coordination with other IT groups and provides end-user training. Coordinates with Infrastructure and Applications teams to ensure system changes are compatible with current image installations and production applications. Works closely with asset management function to ensure compliance with software licensing, IT asset, and inventory control. Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Performs other duties as assigned.
Full Time
7/19/2018
Houston
Intelligent Transportation System Tech
METRO Transit Authority
Intelligent Transportation System Tech Performs electronic equipment maintenance functions in the following areas: Radio Communication System Non- Revenue Vehicle Mobile Radio Equipment Bus radios Bus electronic control systems Bus Destination signs Mobile Access Routers Bus IVOMS Mobile Access Routers Bus Camera Systems Responsibilities: Maintains Radio Communication system and IVOMS awareness and assists in troubleshooting and diagnosis of system infrastructure. Performs general and preventive maintenance or extensive repair of all radio electronic equipment assigned to all revenue and non-revenue vehicles. Performs general and preventive maintenance or extensive repair of all IVOMS equipment assigned to all revenue and non-revenue vehicles. Performs bench repair on radio electronic equipment. Performs bench repair on IVOMS components. Performs general and preventive maintenance of bus destination signs. Serves as technical advisor to the facility superintendent/foreman on bus electrical and electronic systems. Observes and adheres to all policies and guidelines of the Electronic Maintenance, METRO, and Federal Communications Commission. Inspects the installation of electronic equipment to include radio, IVOMS, destination signs and supporting connection equipment by vendors. Verifies reported defects and corrects/clears defects using logical troubleshooting methods. Reports poor workmanship. Maintains computer records and completes all paper work documentation required for completing non-warranty or warranty work history on assigned vehicle. Prepares and submits reports to the EM Foreman as required. Assist with the training of new technicians as requested by management. Ensures the security of all equipment, keys, and vehicles while on duty. Keeps service vehicles in clean, safe operating order Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Performs other duties assigned. Benefits of Working at Metro – Retirement Plan and Savings Plan – Competitive Pay – Medical, Dental and Vision Insurance – Life Insurance – Education Assistance (Non-Union) – Paid Vacation, Sick Days and Holidays – Employee Assistance Program – Wellness Program – Advancement Opportunities – Free Transportation for Employees and Spouses – Bilingual Incentive Pay for Bus Operators Apply online at RideMETRO.org Or call 713.739.4953 for additional information Kashmere Facility 5700 Eastex Freeway Houston, TX 77026 METRO is an Equal Opportunity Employer
Full Time
7/19/2018
Houston
Information Security Specialist IV
METRO
Job #4253 Working under general supervision is responsible for the analysis, design, development, testing, documentation and implementation of information and network security solutions, standards, guidelines and procedures to ensure ongoing maintenance and security. Recommends and assists with developing new security strategies and support of existing systems. Coordinates the analysis and design of automated security monitoring and alert systems. Ensures that security programs remain in compliance with relevant laws, regulations and policies to minimize or eliminate risks and audit findings. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responsibilities and Specific Duties: Progressively safeguards information system assets by identifying and solving potential and actual security problems. Recognizes problems by identifying abnormalities, resolving problems and reporting violations utilizing current cybersecurity tools including: System Incident and Event Management; and Advanced Threat Analytics. Assists in investigating and documenting security incidents. Assists in developing, publishing and maintaining up-to-date information security standards and guidelines. Implements security improvements by executing daily vulnerability system scans, assessing current situations, evaluating trends and anticipating requirements. Analyzes monthly security patches and ensures that patches are deployed as defined by policy. Determines security violations and inefficiencies by conducting periodic audits. Upgrades system by implementing and maintaining security controls. Keeps management informed by preparing performance reports and communicating system status. Relies on experience and judgment to plan and accomplish information security goals and objectives. Performs a variety of complicated tasks requiring a wide degree of creativity and latitude. Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Performs other duties as assigned.
Full Time
7/12/2018
Houston
Cable Technician Installer
TAK Communications
We want the best, so you can stop looking at the rest!! TAK Communications is looking for TECH SAVVY individuals to join our fast-paced and fast-growing team! Learn a trade that is transferable while you start your career at TAK! Work at your own pace, being more efficient will mean a bigger paycheck. Be your own individual, yet be part of a great team. Too Good to Be True? NOT AT TAK! Join our Team and start your new career with the fastest growing Business Partner in the Nation! Why choose TAK Communications? TAK Communications, Inc., is a premier sales and installation company representing leading telecommunications providers around the country. Here at TAK, we understand any company is only as good as its employees and our employees are the most important part of our company. Our employees are the most important part of our company. When becoming an employee at TAK Communications, Inc., you are part of a team that looks out for your best interests. Our leadership team is passionate about mentoring and setting our employees up for success! We are proud to say we have countless veteran employees that are making their career with TAK Communications, Inc. We strive to be the best. We are growing and moving into new territories, thus looking for individuals wanting to advance as we promote from within. TAK offers great benefits including: Commission/Production pay scale make as much as you like! Company issued vehicle that you take home and free fuel! In most cases, routing begins from home Only positive work, no disconnects or TC’s, no on call Great Red Wing Boot Program Paid Training - Learn a transferable Trade that you can take anywhere! Paid weekly Health, Dental & Vision Insurance Vacation Pay & Sick Pay Life, Accident, Short Term Disability Insurance and 401k Great Management Opportunities POSITION SUMMARY: The position is a critical piece of our exciting and people-oriented company which delivers high-quality technical services to residential customers in the market. Includes installing broadband services (cable/internet/telephone). Requires willingness and desire to deliver an outstanding customer experience at each and every residence. This position’s focused area is in West Houston. The days and hours of the position will be Monday - Saturday, 6am – 7pm, depending on the workload for the day. ESSENTIAL FUNCTIONS OF THE JOB INCLUDE, BUT ARE NOT LIMITED TO: Climb 25-ft poles utilizing 28ft extension ladder Climb a ladder up to 8 times a day or more Lift up to 80lbs continually Access and climb in attics/trusses Enter confined spaces while bending, twisting, and reaching Work while standing for 70 to 80 percent of the day Work outdoors in all weather conditions Drive Company vehicles responsibly and safely Complete assigned work to code in its entirety by understanding work orders and having the proper customer premise equipment (CPE) needed to complete assigned work Ensure equipment (hand tools, cell phones, cordless drills and meter) is in working order and have fully charged batteries Properly track working time and never conduct off the clock work Perform work in a safe manor, following all OSHA and company guidelines Communicate and present technical information to non-technical audience in a friendly professional manor at all times Keep assigned company vehicle interior and exterior clean and organized at all times Report any vehicle performance or maintenance concerns to Supervisor/Manager immediately Pick up jobs when needed as instructed by TAK Dispatch and/or Supervisor/Manager Work long hours as needed based on customer demand WORKING CONDITIONS: Work indoors in confined space, poorly ventilated areas such as attics during extreme heat Exposure to dust, dirt, noise, insects, cleaning solutions Work outdoors in all kinds of weather and at all times of the day or night Work performed near power lines and electricity Work and travel in inclement weather TAK Communications, Inc. strives to hire, recruit and promote associates without regard to race, color, gender, religion, national origin, disability, sexual orientation or veteran's status. TAK is an Affirmative Action Equal Opportunity Employer. TAK Communications will make reasonable accommodations in compliance with the Americans with Disabilities Act.
Full Time
5/31/2018
Houston
IT Specialist - Paid Training!
US Navy
ELITE TECH TRAINING Great Pay Benefits - Medical & Dental 30 days of Vacation per year Money for School!
Full Time
5/23/2018
Houston
Automotive Internet Sales
Durrett Motor Company
So, you want to sell automobiles that are known for their quality, reliability and beauty? You've come to the right place! We're looking for amazing Internet sales professionals to sell the best cars on the planet, in our dealership. If you believe being an Internet Sales Manager is a true craft -- one built on charisma, communication and thorough product knowledge, we want to talk to you! As an Internet Sales professional at our dealership, you’ll be responsible for managing Internet sales activities. From generating and managing Internet sales leads, you’ll be instrumental in helping our team continue our success. Join Our Team! Responsibilities: Contact customers and perform a needs analysis including make, type, and features of vehicle desired. Explain features and demonstrates operation of vehicle in showroom or on road. Researches availability of models and optional equipment using computer database. Works with Sales and F&I Managers to negotiate sales price, including tax, trade-in allowance, license fee, and discount, and requirements for financing or lease payment of vehicle. Walks the lot and visually inspects inventory. Completes all paperwork and arranges for delivery and registration of vehicle. Delivers and familiarizes the customer with vehicle. Attends/completes required training and department meetings. Regular and predictable attendance. Benefits Include: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service Paid-time-off Comprehensive employee recognition programs. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.
Full Time
5/2/2018
Houston
IT Delivery Manager
Direct Energy
Responsible for the daily management of multiple North American (Development / Test / Preproduction) environments to support projects, program and BAU operational changes. Support the change plan to deliver fit for purpose Environments across multiple work streams. Assure that the environments delivered by IT outsource suppliers and internal partners are fit for purpose and adhere to DTS standards. Will assure that both the quality and delivery of environment services will be adhered to as per DTS standards. Will work closely with project managers and Testing Assurance Managers other internal IT service providers to ensure we have a robust environment plan that is fit for purpose for projects. Responsibilities Responsible for prioritising and managing own workload, and others as required Works with projects and programmes to define appropriate physical environments for delivery programmes/projects and Integration support functions Identify the most appropriate environment plan and strategy for projects in conjunction with the QA and Project Manager Develops project-by-project high-level environment delivery plans and strategies in collaboration with PM/TM Ensures a cost-effective delivery of Non-Prod Environments including for resource forecasting and planning Creates non-production environment plans and strategies within Plutora Manages Cross Impacts between concurrent developments and releases from a test environment build and support perspective Ensures the work priority for team is aligned with the business strategy and the requirements Ensures that all delivery projects and support functions have appropriate and accurate environments Assures delivery of environments against project and program milestones. Provide inputs and assistance to the Environment Delivery Services Manager for the management, planning and improvement of test environment delivery at a long-range where required. Managing Customer expectations and Escalations, Ensuring the customers and internal business stakeholders are kept informed about the status and development of the project in a transparent / proactive manner Identifies and resolves complex integration problems arising from co-dependent project development and testing across the wider change plan, with reference to environment availability conflicts Acts as the point of contact for programs for NAB and NAH environments – Application and Infrastructure provisioning activities and escalations Manage and publish the test environment usage schedules, identify and manage Test Environment risks and develop contingency plans to resolve issues. Direct Energy and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability
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Full Time
7/19/2018
Houston
Front Desk Supervisor
Magnolia Hotels
IT FEELS GOOD HERE. A feeling remarkably different than that of a chain or branded hotels. The duties and responsibilities of the Front Office Supervisor position include but are not limited to: Create, train and sustain a culture of guest service excellence in all front office personnel. Assist in developing sustainable training for all front office personnel (including Valet if applicable) regardless of employee’s tenure in the front office. Train staff in the learning and delivery of concierge services to guests. Updating communication boards for front office staff to stay current with downtown events, services and facilities so as to better assist guests. Delegate effectively. Demonstrate initiative and a positive attitude. Take ownership of guest service issues that are escalated and demonstrate superior problem-solving and follow up skills. Review zip code and email capture reports to support guest service agents in achieving goals. Review no show reports to ensure guests were charged. Receive and ensure all same day Expedia reservations. Ensure that all guest interaction with front desk staff is positive and professional and staff empowerment is encouraged and supported. Understand guest survey and Revinate results and scores and continually focus on ways to improve. Inspect all VIP rooms and amenities and conduct care calls to all VIP guests per VIP SOP. Maintain communication with Front Office staff and close out inventory when necessary when hotel is at high occupancy. Rate Check twice a week for 7 days out to confirm/ complete billing routing and adding Guest message to all promotional rate codes. – could be automated in the rate plan building? NOR1 upsell purchases and manually changing room type and adding the Extra in the reservations. Review comp set upgrade pricing twice a year, (Jan and Jun). Backing up Guest Service agents as demand requires. Checking inventory on high occupancy dates and assigning rooms if needed to balance the house. Maintain guest confidentiality as necessary. As may be necessary stage and oversee delivery of amenity packages to guest rooms as expressed in group resume, BEO or individual reservation. Enforce absolute adherence to PCI Guidelines from all front office staff. Manage cash handling procedures as prescribed in Magnolia Hotels’ procedures. Be the Hotel standard bearer for professionalism, appearance, service, and success to the Hotel staff. Conduct all other duties, responsibilities, actions and activities that are inherent in a Front Office Supervisor position Other duties as assigned by Front Office Manager EOE M/F/D/V Some great benefits we offer: $50 Metro bus card every month Medical, Dental, Vision after 30 days Birthday day off with pay We pay your citizen application fee We help towards your tuition We award you on your anniversary with a pair of shoes through Shoes for Crews We give back to school supplies every year for your children Discounted rooms at all Marriott Hotel properties.