Retail Sales Representative I, II, or III
Port Angeles, WA
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Astound Broadband is currently searching for a Retail Sales Representative I, II, or III in our Port Angeles, WA office. This position is responsible for providing outstanding customer service and support to Astound Broadband customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.
Where you will work:
This position will be based in Port Angeles, WA location, with the ability to travel into the nearest office and the field as needed
A Day in the Life of the Retail Sales Representative:
Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customersDemonstrate WAVE’s various products and services to inbound customer traffic at the retail centerCommunicate current promotions and offers to all potential customersEstablish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needsReview customer’s current level of service and introduce new services as appropriateDetermine customers level of satisfaction with their service and take steps as needed to ensure that their experience with WAVE is positiveSeek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s propertyProvide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipmentUtilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiriesResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understandingProcess installation, service change, disconnects and trouble call work orders according to departmental policies and proceduresReceive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basisTrack sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner
What You Bring to the Table:
Phone customer support/service related background in call center environment preferredExhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectfulBilingual skills preferredFriendly, enthusiastic and outgoing demeanorDemonstrates a thorough knowledge of cable and data products and servicesAbility to learn and retain new information and concepts quicklyDemonstrates ability to diagnose and solve problemsExhibits the ability to follow direction and possesses the ability to follow throughDisplays proven good judgment and proactive decision-making skillsMust possess the ability to adapt to changeCable Television industry experience preferredTelecommunications experience preferred
Education and Certifications:
High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k with employer matchInsurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)Paid Holidays: 7 days per yearPaid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)Tuition reimbursement programEmployee discount program
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:
Retail Representative I - $17.00 - $23.80 per hourRetail Representative II - $17.85 - $24.99 per hourRetail Representative III - $18.74 - $26.24 per hour
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only):https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)