MES IT Support Lead – Experience in Werum PAS-X Cognizant Technology Solutions in LSMG is seeking for MES IT Support Lead who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you! Job Location: La Verne, CA Roles and Responsibilities: • Support resolution of PAS-X application issues such as (but not limited to) MO/PO not visible in APP, EBR/ESP/MBR stuck, hardware devices not working, general system issues (printing, opening, logging on...) • Support and troubleshoot MES/SAP and PI interfaces issues. • Support Change controls, CAPA, and new product changes for all filling, inspection, and packaging GMBR/MBRS/EBRS/ESP • Support platform / server maintenance activities, Onsite resource to support system administration activities & troubleshooting. Required Qualifications: • A bachelor’s degree in computer science, Computer Engineering, Computer Information Systems, or a related field (Technology Management; Chemical Engineering) • Intermediate level Werum PAS-X experience desired • Werum PAS-X product hands-on experience for Full application configurations including interface with SAP and automation systems. • Knowledge of Bio Pharma processes, pharmaceutical validation concept, cGMP and GDP standards and GAMP Standards Salary and Other Compensation: The annual salary for this position is between $70,000 - $130,000 pending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. About CognizantCognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Zurich is seeking an experienced Middle Market Underwriter to join the team in our Technology Industry Practice!This is a growing team, with opportunities in Southern California! This position will be based out of one of our office locations: Los Angeles, Irvine or San Diego (remote). You will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role will require you to be visible in the marketplace to meet with our agents and brokers and be in the office 2 days a week.Middle Markets is a key business segment within Zurich, and we are focused on attracting top customer advocates who possess a sales mindset, strong technical underwriting skills and solution focused problem-solving abilities. Our industry focus includes (not limited to) General Industries, Manufacturing, Financial Institutions, Technology, and Real Estate. Zurich Middle Markets offers end to end solutions for our customers inclusive of international programs.As a Mid-Senior/Senior Technology Underwriter, you will handle complex new and renewal Middle Markets business and serve as a Subject Matter Expert for the Technology practice. As a member of Zurich's Underwriting Team, you will enjoy the opportunity to fully apply and hone your underwriting and marketing skills while building relationships with our Preferred Distribution Partners within the Southern California region. This is an exciting time to join Middle Markets at Zurich!This role will be filled at either the Mid-Senior or Senior Level. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skillset relative to the qualifications listed for this position.Responsibilities include:Serving as a customer industry advocate with a focus on improving the customer experience by understanding their risk and offering the best end to end solution for their insurance needs.Using a disciplined approach to exposure evaluation, risk assessment and pricingUsing risk insights, data and models to drive informed decisions at point of saleIdentifying gaps involved and aligning Zurich’s products and value proposition to offer a solution that provides the contract certainty the customer needsDemonstrating strong analytical skills and executing as an innovative advisorUnderwriting, analyzing and generating new and renewal businessMarket facing and production within the growing Middle Markets divisionAdministering and monitoring underwriting rules and guidelines, insurance laws and regulations and rating manual rulesDeveloping and maintaining agency and broker relationshipsWorking within broad limits and authorities on highly complex assignmentsMid-Senior Underwriter Basic Qualifications:High School Diploma or Equivalent and 3 or more years of experience in the Underwriting or Market Facing area.ORHigh School Diploma or Equivalent and 6 or more years of experience in the Claims or Underwriting Support areaORZurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Underwriting or Market Facing areaORZurich Certified Insurance Apprentice including an Associate Degree and 4 or more years of experience in the Claims or Underwriting Support areaANDKnowledge of line/s of business and the legal and regulatory guidelinesKnowledge of time restraints for quotes on new and renewal businessExperience with Microsoft OfficeORSenior Underwriter Basic Qualifications:High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing areaORHigh School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support areaORZurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Underwriting or Market Facing areaORZurich Certified Insurance Apprentice including an Associate Degree and 8 or more years of experience in the Claims or Underwriting Support areaPreferred Qualifications:Existing broker relationships in the SoCal regionCyber and E&O experience preferredBachelor’s DegreeKnowledge of Middle Markets Property and Casualty UnderwritingStrong negotiation skillsStrong verbal and written communication skillsStrong relationship building, active listening, needs analysis, and win-win negotiating skills Demonstrates presentation skills and a solutions and service orientationKnowledge of underwriting philosophy, techniques, national/local filing regulations and guidelinesCompensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here.Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The combined salary range for this position is $90,000.00 - $165,000.00.The starting salary range for the Mid-Senior Market Facing Underwriter is $90,000.00 - $135,000.00and for the Senior Market Facing Underwriteris $115,000.00 - $165,000.00.As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).A future with Zurich. What can go right when you apply at Zurich Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vetZurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.As an insurance company, Zurich is subject to 18 U.S. Code 1033.Location(s): AM - Los Angeles, AM - Irvine, AM - San DiegoRemote Working: HybridSchedule: Full TimeEmployment Sponsorship Offered:NoLinkedin Recruiter Tag: #LI-WL1 #LI-HYBRID

CONQUERING CYBERSPACEWith the constant evolution of today’s technology, information and communications can be optimized like never before. Responsible for a wide range of weaponry, training and intelligence efficiencies, Cyberspace Operations Officers are the foremost experts on the vast world of cyberspace. From computerized, satellite and airborne communications to postal operations and tracking systems, these irreplaceable assets play a critical role in planning missions and ensuring the effectiveness of our cyberspace capabilities.REQUIREMENTSYou must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum EducationBachelor’s degree with a focus in computer and information sciences, engineering, mathematics, computer science, management information systems or other related disciplines QualificationsKnowledge of electronics theory, information technology, telecommunications and supervisory and control systems including cryptography, vulnerability assessment and exploitation techniquesCompletion of Undergraduate Cyberspace training and mission qualification training in specialty areaCompletion of a current Single Scoped Background Investigation (SSBI)Completionof Officer Training School (OTS), AirForce Academy (AFA) or AirForce Reserve Officer Training Corps (AFROTC)Must be between the ages of 18 and 42

Type of Requisition:PipelineClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Literacy, Computer Support, Peripheral DevicesCertifications:NoneExperience:8 + years of related experienceUS Citizenship Required:YesJob Description:Personal Computer Support TechnicianJoin GDIT and be a part of a team that solve some of the world's most complex technical challenges. NSWC Corona’s IT and Cyber Security services team (ITCSS) is seeking Mid-Level Personal Computer Support Tech from their location in Norco, CA. The ITCSS team provides to NSWC Corona’s IT Division supporting the Navy’s research, development, test, and evaluation process, providing independent assessment. Today, Corona Division is the Navy’s premier independent assessment agent responsible for gauging the warfighting capability of Navy ships and aircraft by assessing weapons and integrated combat systems’ performance, readiness, quality, and supportability throughout the system’s entire life cycle. It also provides critical warfighter support to the Navy and Marine Corps as the range systems engineering agent helping sustain training around the world and serves as the Navy Special Interface Gage technical agent and the measurement and calibration engineering agent to ensure measurement accuracy for today’s precise, high-tech combat and weapon systems.HOW A PERSONAL COMPUTER SUPPORT TECHNICIAN WILL MAKE AN IMPACT Provide network troubleshooting, helpdesk support, problem definition, requirements analysis, design, development, testing, implementation, coordination, and maintenance of IT Division IS Analyze and resolve common problems related to servers and storage Perform duties as assignedWHAT YOU’LL NEED TO SUCCEED: High school diploma, or a GED, and eight (8) years of relevant experience providing support to distributed computers/peripherals and five (5) years’ experience regarding customer computer support, or Bachelor's degree in a relevant field and five (5) years of relevant experience providing support to distributed computers/peripherals and experience regarding customer computer support, or Master's degree in a relevant field Security+ Certification Security Clearance Level: Secret Location: On Customer Site US Citizenship RequiredGDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $27.42 - $37.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA CA NorcoAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us What we offer:Competitive wages; $16.00 per hourGrowth opportunities abound – We promote from withinNo prior experience is required as we provide training and team support to help you succeedGet paid quicker with early access to earned wagesNo weekend or holiday workEarly start times (enjoy your afternoons) Additional hours may be available upon request Referral Bonus opportunityWe offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate PerksNow, about you:You’re 18 years or olderCan perform physical work of moving, bending, standing and can lift up to 50 lbs.Can use your smartphone or tablet to record work after each shiftHave reliable transportation to and from work locationAre willing to independently travel locally within your assigned territoryClick here to learn more from our team. Join us and see what’s possible for you!

MES PAS-X IT Support Manager Cognizant Technology Solutions in LSMG is seeking for MES PAS-X IT Support Manager who could join our team of Engineering professionals in a permanent role. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration. If you are excited by change, and excel through autonomy, we would love to hear from you! Job Location: LaVerne, CA Roles & Responsibilities: •Support resolution of PAS-X application issues such as (but not limited to) MO/PO not visible in APP, EBR/ESP/MBR stuck, hardware devices not working, general system issues (printing, opening, logging on ..) •Support, and troubleshoot MES/SAP and PI interfaces issues •Support Change controls, CAPA, and new product changes for all filling, inspection, and packaging GMBR/MBRS/EBRS/ESP •Support platform / server maintenance activities, Onsite resource to support system administration activities & troubleshooting Required Qualifications: •A bachelor’s degree in computer science, Computer Engineering, Computer Information Systems, or a related field (Technology Management; Chemical Engineering) •Intermediate level Werum PAS-X experience desired •Werum PAS-X product hands-on experience for Full application configurations including interface with SAP and automation systems. •Knowledge of Bio Pharma processes, pharmaceutical validation concept, cGMP and GDP standards and GAMP Standards Salary The annual salary for this position is between $90K – $135K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. About Cognizant Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Type of Requisition:PipelineClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Systems, IT Requirements, Systems SupportCertifications:Security+, CE - ComptTIAExperience:10 + years of related experienceUS Citizenship Required:YesJob Description:System Support Specialist - Computer Systems AnalystJoin GDIT and be a part of a team that solve some of the world's most complex technical challenges. NSWC Corona’s IT and Cyber Security services team (ITCSS) is seeking Mid-Level Management Analyst from their location in Norco, CA. The ITCSS team provides to NSWC Corona’s IT Division supporting the Navy’s research, development, test, and evaluation process, providing independent assessment. Today, Corona Division is the Navy’s premier independent assessment agent responsible for gauging the warfighting capability of Navy ships and aircraft by assessing weapons and integrated combat systems’ performance, readiness, quality, and supportability throughout the system’s entire life cycle. It also provides critical warfighter support to the Navy and Marine Corps as the range systems engineering agent helping sustain training around the world and serves as the Navy Special Interface Gage technical agent and the measurement and calibration engineering agent to ensure measurement accuracy for today’s precise, high-tech combat and weapon systems.HOW YOU WILL MAKE AN IMPACT Provide IT management advisory support to the IT Division in support and execution of NSWC Corona Division IT requirements Provide assistance with operations that consist of assessing the division’s current state and improving current processes by developing new plans Assess, plan, advise, and improve the IT division in order to fill gaps to transition the division to new processes Evaluate, manage and oversee all aspects of an IT portfolio to accomplish improved functionality and efficiency. The Contractor shall review industry standards, best practices, and internal/external situations and develop proposals (CDRL A007) as requested to improve business efficiency, IT operational structure, performance, procedures, cost control, and professionalization of the division in its entirety Implement approved proposals in support of NSWC Corona Division to include program execution and sustainment Perform advisory support research, developing plans and proposals (CDRL A007), implementing and executing the plan (to include sustainment) of the advised IT capabilities Perform duties as assignedWHAT YOU’LL NEED TO SUCCEED: A high school diploma, or a GED, and more than ten (10) years of relevant IT portfolio management and five (5) years of experience collecting, reviewing, and analyzing information in order to make recommendations to the Government, or A bachelor's degree in a relevant field and seven (7) years of relevant IT portfolio management and three (3) year of experience collecting, reviewing, and analyzing information in order to make recommendations to the Government, or A master's degree in a relevant field and five (5) years of relevant IT portfolio management and experience collecting, reviewing, and analyzing information in order to make recommendations to the Government. Adhere to 8570.01M CWF Requirements SECRET Clearance is required US Citizenship RequiredGDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $31.57 - $42.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA CA NorcoAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

SECURING OUR TECHNOLOGYThe Air Force relies heavily on advanced computer and software systems, so it is paramount to keep those systems safe. It’s the job of Cyber Systems Operations specialists to design, install and support our systems to ensure they operate properly and remain secure from outside intrusion. These experts enhance our capabilities and provide us with the best and most secure systems so we can stay ahead of the curve in everything we do.REQUIREMENTSYou must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum EducationYou must be 17–42 years of age, a U.S. citizen and obtain a qualifying ASVAB score. High School Students may start their application as early as the end of their junior year. ASVAB SCORE REQUIREMENTSGeneralQualificationsKnowledge of cyber system elementsCompletion of Cyber Systems Operations Initial Skills courseCompletion of a current Single Scope Background Investigation (SSBI)Completion of 7.5 weeks of Basic Military TrainingMust be at least 17, but has not reached age 42 on the date of enlistment

Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:OtherJob Family:SCAJob Qualifications:Skills:Customer Service, Problem Resolution, TroubleshootingCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:NoJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in Natchitoches, LA.At GDIT, people are our differentiator. As a Full-Time IT SUPPORT SPECIALIST, you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).A typical day will include:Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate informationIdentifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolvedUtilizing troubleshooting techniques to resolve hardware, software, and network issuesDocumenting incident status and solutions in incident database toolsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database recordsREQUIRED QUALIFICATIONS:High school diploma or G.E.D.One (1) or more years of customer service or other telephone experienceLouisiana residency living within a 60-mile radius of our Natchitoches facilityMust be able and willing to work any full-time shiftAbility and willingness to work and train onsite as requiredMust be eligible to obtain a public trust clearanceAccess to high speed wired internet connectionAccess to a quiet work environment free from distractionsPREFERRED QUALIFICATIONS:Associate's degree or equivalent in a related field of studyPrevious experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)Previous experience working with a contact center management databasePrevious experience working with a ticketing systemWHAT GDIT CAN OFFER YOU:Competitive pay plus benefitsA hybrid work environment with opportunities to work from the comfort of your own homeAn opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secureGDIT CAREERSOpportunity Owned#VAESDEG#TSSCEThe likely hourly rate for this position is between $21.65 - $29.29. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:HybridWork Location:USA LA Home Office (LAHOME)Additional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:Top SecretPublic Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Hardware Support, Customer Service, IT Troubleshooting, Microsoft Windows, Ticketing SystemsCertifications:CompTIA - A+ - CompTIA, CompTIA - Network+ - CompTIA, CompTIA - Security+ - CompTIAExperience:5 + years of related experienceUS Citizenship Required:YesJob Description:Mission:A DSSSystems Administrator is responsible for providing Desktop Support Services to Department of State consolidated Bureaus. Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders and other peripheral devices within the Department of State consolidated Bureaus.Duties and Responsibilities:Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.Analyze, evaluate and test software and hardware in response to issues identified by customer.Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.Mitigate identified security issues.Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.Prepare and maintain activity and progress reports regarding support activities.Act to coordinate activities across support agencies to delivery support service to customer. Manage and track escalations to ensure timely resolution of customer issues.Contribute to identifying improvements in the support of hardware, software or infrastructure related services.Work to meet program service level agreements (SLA's) to resolve customer issues.Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.Conduct diagnostic troubleshooting and repair for microcomputer devicesInstall hardware and software application on a myriad of computer devicesDesired Skills or Experience:Strong customer service and communication skills (both written and verbal)Excellent interpersonal skills, especially ability to listen and understand what is being describedWorking knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.Experience providing Tiers 1 and 2 technical support with hardware and software.Excellent attention to detail.Strong working knowledge of computer terms.Customer service operations experience.1year (5 years preferred) of related experience.Education and Clearance:Associate’s degree or equivalent experienceMust be US Citizen and clearable; Secret clearance (or higher) a plusOne or more industry standard certifications- A+, Security+, Network+; etc.Physical Requirements:Ability to lift and move 30 lbs. of equipmentWork location:Los Angelos, CA#OpportunityOwned #WeAreGDITThe likely hourly rate for this position is between $28.61 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:10-25%Telecommuting Options:HybridWork Location:USA CA Los AngelesAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.