Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Summary:
We are seeking a highly skilled Salesforce Marketing Cloud Builder with expertise in orchestrating omni-channel customer journeys with a proven track record of successfully implementing solutions within the Salesforce Marketing Cloud platform and managing marketing automation strategies to drive revenue growth and enhance customer engagement.
Essential Duties and Responsibilities:
Design and execute marketing campaigns within Salesforce Marketing Cloud, to ensure a unified and seamless customer experience.Develop and execute marketing automation strategies to nurture leads, increase customer retention, and drive sales conversions.Develop and optimize customer journeys using Journey Builder, ensuring personalized and seamless experience for our customers. Design and code responsive HTML email templates for effective communication with the customers Collaborate with cross-functional teams including Customer Experience, Sales, and IT to ensure alignment of marketing automation initiatives with overall business objectives. Setup marketing automation processes to streamline repetitive tasks and improve overall efficiency. Actively participate in the hands-on process of building, testing, and deploying omni-channel marketing communication ensuring smooth and effective channel execution.Analyze campaign performance metrics and provide insights to optimize marketing campaigns and enhance ROI.Create and maintain documentation of marketing automation processes, best practices, and standard operating procedures.Provide training and support to internal teams on Salesforce Marketing Cloud functionality and capabilities.Other duties may be assigned.
Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
Minimum 3 years experience in auto finance industry as a Salesforce Marketing Cloud Builder, or similar role.
Education:
High school diploma and or/GED.
Skills Required:
Proficient in Salesforce Marketing and Data Cloud, including Email Studio, Journey Builder, Automation Studio, and Audience Builder.Strong understanding of marketing automation concepts and best practices.Excellent analytical skills with the ability to interpret data and derive actionable insights.Exceptional project management skills with a proven ability to manage multiple projects simultaneously.Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders.Expertise in utilizing Journey builder to create seamless and engaging customer experience.Strong experience in designing and coding responsive HTML email templates for optima display across devices.Comprehensive knowledge of industry best practices in designing and implementing omni-channel journeys.Experience working in an Agile environment and with Agile project methodologies.
Qualifications Preferred:
Education Bachelor's degree in a relevant field (e.g., Information System, Information Technology, Computer Science).
Travel 0-10% - as required.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
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