The Senior Technical Analyst – ServiceNow HR Service Delivery (HRSD) is responsible for the ongoing planning and configuration/development of processes, procedures, and solutions of the HRSD product within the ServiceNow platform. Along with configuration/development, deployment, and maintenance, this position provides technical consulting of HRSD to the product and platform teams, serves as a liaison between HR and various business and IT teams, and implements solutions following HRSD/ServiceNow best practices. The overarching goal for this position is to implement, automate, and evolve processes to serve our business through process improvement, driving efficiency, standardization, etc
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Assist in improvement efforts to evolve and streamline processes using the HRSD solution to drive efficiency and improve the end user experience.Support the development and implementation of new features including HR case, HR knowledge, Manager Hub, Virtual Agent, Lifecycle events, and more.Assist in acting as technical expert for the product team, related to configurations, deployments, and related aspects of configuration management (upgrades, enhancements, etc.).Assist with the identification and prioritization of product configuration activities to ensure fast response times to business needs.Partner with product and platform teams to implement processes and procedures as part of ongoing maintenance and larger development efforts.Work closely with leadership, product team, and ServiceNow platform team to implement necessary processes and tools to support the automation of builds, deployments, and testing.Prioritize complex design of configuration tasks and activities to simplify the deployment process.Assist as subject matter expert to the larger HR/SBS teams with technical questions.Train and mentor other IT Analysts and other members of the larger customer base as needed.Provide support for critical product/platform problems and issues.FORMAL EDUCATION:Required:Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 7 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).Preferred:ServiceNow certifications (HRSD Fundamentals, HRSD Implementer)KNOWLEDGE & EXPERIENCE:Required:4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies4-6 years ServiceNow experience, preferably at least 2+ years in HRSD.Experience collaborating with product owners, developers, project delivery teams, automated test teams to identify, plan, execute, and test solutions, etc.Strong knowledge of Digital Employee Experience functional areasPreferred:Experience using Agile approaches such as Kanban and release planning is preferredExperience working on global implementations preferred.TECHNICAL/SKILL REQUIREMENTS:Required:ServiceNow and ServiceNow HR Service Delivery ExperienceUnderstanding of digital workplace capabilities and best practicesAbility to manage and prioritize multiple initiativesClear and concise verbal and written communicationCommitment to fostering a culture of inclusion and diversityPreferred:Understanding of technology product use cases for the Manufacturing or Consumer Products industryThis position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.This position is eligible for remote work but requires travel including attending in-person meetings, trainings, on-site events, and for team collaboration.