SonderMind is a leading mental health care platform revolutionizing therapy services. We are seeking compassionate and highly skilled licensed mental health therapists to join our expanding network. As a SonderMind therapist, you will have the opportunity to meaningfully impact the lives of individuals seeking therapy while enjoying the flexibility and support of our innovative platform. Our therapists are committed to delivering best-in-class care to all individuals by focusing on high-quality clinical outcomes – and finding new ways to use data to help people get better. At SonderMind, we enable clinicians to thrive. Benefits of Joining SonderMind: Flexibility: Enjoy the freedom to set your own working hours and maintain a healthy work-life balance* Coming Soon! Free and stress-free credentialing with major insurers:We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months.*Coming Soon! Exclusive Insurance Payor Access:Only SonderMind provides complimentary credentialing for both traditional Medicare and Medicare Advantage plans, including Humana and United Healthcare.Clinical Autonomy: SonderMind values your clinical expertise and empowers you to make informed decisions about treatment approachesSupportive Community:Access a network of like-minded therapists, dedicated support from our platform, and ongoing opportunities for collaboration and growthGuaranteed Pay:We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-showsThoughtful client matching and dedicated coaches to grow your practice:We help you get paired with individuals who are ideal clinical matches so that you can control and personalize your caseload, and a dedicated coach to help you help your clients, no matter what your specialty, from pediatric to geriatric mental health, trauma, anxiety or addiction, we help you help othersProfessional Development:SonderMind is committed to helping therapists grow professionally, offering ongoing training and resources to enhance skillsAbsolutely no fees or membership charges: We don’t charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge Requirements: Master's degree or higher in counseling, psychology, social work, or a related field.Must be fully licensed by the State Board to provide therapy independently and without supervision (e.g., LPC, LCSW, LMFT, LMHC, LCPC, LCSW-C, LISW, or LP). Pay: $80-$111 per hour. Pay rates are based on the provider license type, session location, and session types.

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.The Licensed Call Center Supervisor manages a team of virtual clinical educators to ensure high-quality support and business goals are met in accordance with compliance requirements. To effectively monitor performance, resources allocation, resolve issues, and implement process improvements within the team.This is your opportunity to join Inizio Engage and represent a top biotechnology company!What’s in it for you Competitive compensationExcellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotionsGenerous performance-driven Incentive Compensation packageCompetitive environment with company wide recognition, contests, and coveted awardsExceptional company cultureRecognized as a Top Workplace USA 2021Awarded a “Great Place to Work” award in 2022 and 2023Fortune Best Workplaces in Biopharma 2022What will you be doing Supervise call center staff, including active performance managementProvide day-to-day supervision of the communicators. Implement and communicate performance standardsProvide Clarity, Gain Commitment and Hold Accountable on performance expectationsAbility to join frequent meetings and calls without disruption or disconnectingCoach team members for success and support individual development of direct reportsConduct performance evaluations for designated staff membersConduct new hire interviewing and trainingAddress performance issues, including disciplinary actions and terminations in a timely manner and according to Inizio policiesProactively monitor staffing levelsCoordinate and deliver program trainings as required by programCreate and Implement initiatives designed to encourage teamwork and increase employee engagement.Supervise call floor operationsDeliver service that meets or exceeds client KPI’sMaintain all service levelsEnsure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating ProceduresManage call center operations in a fiscally responsible mannerStrategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to clientMonitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique.Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup handling inbound/outbound calls when needed.Analyze daily, weekly and monthly call metric and productivity reports and database metrics, share analysis with Business Unit Leadership Team, and offer recommendations based on analysis.Oversee the handling of alternate channel requests as appropriate including, email, voice mail and white mail, and ensuring the timely completion of all.As needed, assist with the implementation of program modifications and the scheduling of special call programs.Assist Client Account Manager or designee in the development and implementation of new client programs.Assist in the development of quality improvement programs as a means to increase productivity and improve service levels.Develop contact center policies and procedures.Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).What do you need for this position Current RN or RT (Respiratory Therapist)EST or CST time zone preferred Five years experience supervising within a Call Center, preferably in Team Lead or Supervisor role; or equivalent experience.General understanding of call management systems, such as CentreVuSupervisor.Adept at all applicable computer software, i.e., Word, Excel, Powerpoint, Outlook and Avaya CMS.Outstanding customer service, communication, and interpersonal skills.Must possess the ability to train and motivate staff members.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. To learn more about Inizio Engage, visit us at: https://inizio.health/We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Overview: Setting: Home Health Compensation: $1,851 - $2,171 estimated weekly pay Start: ASAP | open to 1-2 months out Duration: 13weeks | potential to extend Guaranteed Hours: 40 Benefits: Blue Cross Blue Shield medical benefits, paid housing or tax-free stipend, travel/licensereimbursement, licensing team, and paid reward days Referral Program:Refer a friend and earn $500 Clickherefor similar opportunities and more information about travel therapy staffing. Delta Healthcare Providers (DHP), the travel therapy staffing division of The Delta Companies, identifies qualified therapists on behalf of healthcare facilities nationwide. A single point of contact provides direct knowledge of the industry to providers. The company has been recognized with several Best of Staffing® Awards.

Interested in making a positive impact You’ve come to the right place. At Fusion Medical Staffing, our goal is to improve the lives of everyone we touch, and we’re always looking for people like you to join our mission.And making a difference isn’t the only perk of traveling with us. Start your medical travel career with Fusion Medical Staffing and gain access to competitive pay packages, comprehensive benefits, corporate discounts and perks, a clinical team to support you along your journey, and a recruiter determined to help you succeed. We’ve got your back so you can focus on what you do best: helping others._______________________________________________________Occupational Therapist - Rehabilitation Position: Occupational Therapist Specialty: Rehabilitation 13 week Rehabilitation Occupational Therapist travel assignment Client in Roseburg, OR is looking for a Rehabilitation Occupational Therapist to help them out for 13 weeks. At Fusion Medical, we truly believe that as people taking care of people, together we can do anything. Benefits Include: Paid Time Off (PTO) after 1560 hours Highly competitive pay Best in the industry Medical, Dental, and Vision Short term disability 401(k) Aggressive Refer-a-friend Bonus Program Your recruiter is available 24-7 Reimbursement for licensure and CEU’s Qualifications/Requirements: One to three years experience as a Occupational Therapist preferred Other certifications may be required for this position Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC skills Physical Abilities: Remain in a stationary position, move about, move equipment (50-100lbs), pushing, pulling, bending. The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Communicates and collaborates with physicians and other health team members. Provides and coordinates patient care with other health team members. Monitors patients' responses to interventions and reports outcomes. Administers medications as ordered with appropriate documentation. Monitor and evaluates patients before, during, and post procedure depending on unit. Shares on-call responsibilities with a 30-minute response time if required. Maintains cleanliness of rooms and adequate stock of supplies. Transports patients as needed. Performs other duties as assigned. Required Essential Skills: Interpersonal Skills - to work effectively with a variety of personnel (professional and ancillary) to present a positive attitude and a professional appearance. Technical/Motor Skills - Ability to grasp, fine manipulation, pushing/pulling and able to move about when assisting with procedures and/or using department equipment. Mental Requirements - Must be able to cope with frequent contact with the general public, customers, and meeting deadlines under pressure. Must be able to work under close supervision occasionally as well as working without assistance from other personnel. Must be able to contend with irregular activity schedules occasionally and continuous concentration to detail. Sensory - Visual acuity, ability to effectively communicate **Fusion is an EOE/E-Verify Employer #pb7**

Travel Occupational Therapist - Epic Travel Staffing is hiring a Travel Occupational Therapist - . We`ll be your ticket to the travel OT - job you`ll love with unparalleled recruiter support and industry-best benefits. Shift: Days Length: 13 Start Date: 04/14/2025 Profession: Occupational Therapist (OT) - () The Difference at Epic Travel Staffing: Day 1 medical, vision and dental health insurance coverage with comprehensive supplemental benefits options401(k) employer matching programWeekly direct depositConcierge state licensing program for RN and other healthcare modalities in multiple states, including CAIndustry leading allowances and reimbursementsBest in-class gifting programs to reward our loyal travelersReferral program with cash bonuses and additional perks across Epic`s network of healthcare staffing disciplinesExclusive job openings - Only at Epic (ask your recruiter which jobs apply)Epic Elite Program - Priority status at top facilities and exclusive loyalty bonusesEpic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability, or geneticsWe will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws By applying for this postion, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes. Qualifications: NBCOT, BCLS Preferred Qualifications: We love referrals! Let us help your friends and family find a great place to call home, and reward you with a $1,000 bonus. Ask your recruiter to learn more! Pay rate is estimated based on weekly gross income. Weekly gross pay based on qualifications and experience. Rate applies to travel positions only (50+ miles from permanent address).Estimated Weekly Rate: $1721 per weekJob ID: 952568

Thriveworks is currently seeking Licensed Clinicians to provide telehealth sessions in Oregon.Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and quality care are what is most important. We put a lot of emphasis on the thought thatin order for our clinical team to be accessible to clientswe must fully support our clinicians by allowing them to do what they are trained to do. We operate under the idea that we are most successful by focusing on one job and being great at that job.Qualifications:All eligible candidates must have one of the following independent licenses in Oregon:LCSW or LMFT or LPCLicensed Clinical Psychologists (PhD or PsyD)Clinicians need to be licensed and living in the state in which they will be practicingCompensation:Up to $120,900 depending on licensure, sessions, and bonus opportunitiesWhat We Need:Individuals willing to see a minimum of 25 sessions per weekA true partnershipBehavioral Health Generalists - open to seeing couples and/or children (we provide support!)Candidates that may be looking to grow into leadership roles/supervisorsSelf guided determination to complete your notes inside of 24 hoursStrong character matters - integrity, honesty, adaptability and quality of care to name a fewIndividuals who enjoy being a part of team and working together to professionally developWhat We Give:We are dedicated to taking great care of our employees and empowering them to succeed. This enables them to focus on providing excellent care to our clients. We offer the following benefits:Guaranteed payPaid orientationPTOAnnual pay increasesAdditional bonus opportunitiesFlexibility with your schedule - we’re open 7am-10pm (seven days a week)No-Show ProtectionFull clinical caseload typically established within the first 90 days (after credentialing)Group health and dental, disability, life, and liability insurance optionsA W2 employment model with access to a 401k program with a 3% employer matchCEU ReimbursementAccess to “motivated” patient populationOpportunities for paid clinical supervisory rolesMonthly in-house professional developmentNo required callWe credential you!Support team for scheduling and client service with extended hoursCustomized MarketingAutonomy, but with access to case consultation groupsAmazing team culture and clinical supportMalpractice CoverageCareer advancement opportunitiesBrand prideWho we are - about Thriveworks:Thriveworks is a clinician-owned National outpatient mental health private practice groupWe are currently operating in 48 states and are continuing to expandCorporate headquartered in Fredericksburg, VAA career at Thriveworks isn’t just about finding a job that pays the bills. It’s about helping others, joining a community, and learning to thrive both personally and professionally. We believe that the success of our employees is just as important as the success of our organization in fact, they go hand in hand.So, what do you say Are you interested in joining our team Apply today.#LI-Remote #LI-MS1Interested in joining Team Thriveworks We're thrilled to meet you!With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:Our recruiters and other team members will only email you from or an @thriveworks.com email address.Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)We will never ask you to purchase or send us equipment.If you see a scam related to Thriveworks, please report to . You can contact with any questions or concerns.Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.

Are you aGeneral Dentistlooking for an exciting career move with unparalleled support Make the leap toAustralia, where you'll enjoy a thriving dental career, work-life balance, and a lifestyle that blends professional growth with adventure!As aGeneral Dentist, you will be responsible for providing high-quality dental care to patients, ensuring excellent patient experiences, and contributing to the overall success of the practice. Your key responsibilities include: Conductingdiagnostic assessments, treatment planning, and providing general dentistry services, including fillings, root canals, extractions, and cosmetic procedures. Educating patients onoral hygieneand preventive care. Working collaboratively withdental assistants, hygienists, and support staffto deliver exceptional care. Maintaining accurate patient records and adhering toAustralian dental regulations and best practices. Staying up-to-date withadvancements in dentistrythrough professional development and trainingAll you need:A sense of adventure.Flexibility: While we try hard not to change plans, sometimes things are out of our control, and we do need to make last-minute changes.You will need to apply and secure your AHPRA Dental Registration.Secure a working holiday visa.Secure professional indemnity insurance and travel or private health insurance.Set up a bank account and superannuation fund and secure a Tax File Number.The best part about it is we can help you along the way and provide advice and support.And if you fall in love with Australia (which we're sure you will), we're here to help you extend your stay or work towards securing permanent residency.Imagine combining your passion for dentistry with unforgettable experiences exploring iconic landmarks, pristine beaches, and vibrant cities. It's not just a job; it's a life-changing adventure!Are you ready to embark on an incredible journey Down Under Abano Healthcare is looking for Dentists with 1 to 4 years of experience who dream of working abroad and exploring the beauty of Australia!The Abano team will take the stress and challenges out of organising your gap year abroad. With 130 practices in Australia and the same in New Zealand, we guarantee you will have a great time working and playing in some amazing places.Here's what we offer:A Return flight to home countryA 12-month work contract for 38 hours a week.A salary starting from AUD $130,000 base salary.Opportunity to work in 2 to 4 locations across Australia (3 to 6 months). We will help you build an itinerary that ticks off some of the places you want to visit.Domestic flights to and from assignments paid for.Accommodation in non-metro locations sourced and paid for.Where public transport is not great we will help with a car hire.4 weeks paid annual leave.$2,500 towards accom and flights for you last week of holidays in Australia.Access to our education portal.Access to all our partner discounts.At Abano Healthcare, we are committed to driving positive change and excellence within the healthcare industry. We were impressed by your LinkedIn profile and believe you have the experience we seek for this role. I would be delighted to connect further, discuss this opportunity, and introduce you to our Finance Leadership team for an interview if you are interested.Apply Today and be a part of a team that values innovation, collaboration, and excellence in healthcare.Abano Healthcareis the largest Dental Support Organisation in Australia and New Zealand with over 120 practices across Australia through our 1300 Smiles and Maven Dental Brands. We are committed to providing high-quality dental care to communities across Australia.

SonderMind is a leading mental health care platform revolutionizing therapy services. We are seeking compassionate and highly skilled licensed mental health therapists to join our expanding network. As a SonderMind therapist, you will have the opportunity to meaningfully impact the lives of individuals seeking therapy while enjoying the flexibility and support of our innovative platform. Our therapists are committed to delivering best-in-class care to all individuals by focusing on high-quality clinical outcomes – and finding new ways to use data to help people get better. At SonderMind, we enable clinicians to thrive. Benefits of Joining SonderMind: Flexibility: Enjoy the freedom to set your own working hours and maintain a healthy work-life balance* Coming Soon! Free and stress-free credentialing with major insurers:We have streamlined the credentialing process and handle all the hard stuff for you so that you can expand your practice by accepting insurance from major payors in your state in weeks, not months.*Coming Soon! Exclusive Insurance Payor Access:Only SonderMind provides complimentary credentialing for both traditional Medicare and Medicare Advantage plans, including Humana and United Healthcare.Clinical Autonomy: SonderMind values your clinical expertise and empowers you to make informed decisions about treatment approachesSupportive Community:Access a network of like-minded therapists, dedicated support from our platform, and ongoing opportunities for collaboration and growthGuaranteed Pay:We handle all the billing for you and guarantee pay bi-weekly for completed sessions-including no-showsThoughtful client matching and dedicated coaches to grow your practice:We help you get paired with individuals who are ideal clinical matches so that you can control and personalize your caseload, and a dedicated coach to help you help your clients, no matter what your specialty, from pediatric to geriatric mental health, trauma, anxiety or addiction, we help you help othersProfessional Development:SonderMind is committed to helping therapists grow professionally, offering ongoing training and resources to enhance skillsAbsolutely no fees or membership charges: We don’t charge you to deliver care, and all of the features, access, tools, and resources you get come free of charge Requirements: Master's degree or higher in counseling, psychology, social work, or a related field.Must be fully licensed by the State Board to provide therapy independently and without supervision (e.g., LPC, LCSW, LMFT, LMHC, LCPC, LCSW-C, LISW, or LP). Pay: $80-$111 per hour. Pay rates are based on the provider license type, session location, and session types.

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff withinThis is your opportunity to join Inizio Engage and represent a top biotechnology company!This is your opportunity to join Inizio Engage and represent a top biotechnology company!What’s in it for you Competitive compensationExcellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotionsGenerous performance-driven Incentive Compensation packageCompetitive environment with company wide recognition, contests, and coveted awardsExceptional company cultureRecognized as a Top Workplace USA 2021Awarded a “Great Place to Work” award in 2022 and 2023Fortune Best Workplaces in Biopharma 2022What will you be doing Adhere to all job duties and responsibilities as outlined in the Patient Solutions, Insmed Virtual Clinical Educator job description in addition to this job descriptionWill be required to divide time 60:40 between responsibilities of a VCE and as a Team Lead. This time division may vary depending on the program needsProvide intermediate service between Client Account Manager, Supervisor, or designee, and Call Center Communicators or Virtual Clinical EducatorsSupport Client Account Manager, Supervisor, or designee, or Program Leadership team in all project business goals and objectivesTo assist with the delivery of training sessions as instructed by Supervisor and in cooperation with the Program Training Manager if applicableExamine inquiries, complaints, and escalations for programEscalate, in a timely manner, all system issues or delays that happen to the program leadershipAssist with call quality assurance; provide prompt feedback to call center communicatorsAssist the Program Leadership team with the collection of individual monthly program metricsAssist with the distribution and assimilation of all project information/directives to teamMaintain high quality and productivity standards for all client projects; follow project scripts and guidelinesHave effective organizational skills, including working on multiple projects at the same timeCompletes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. e.g. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails, and time reporting.Return and maintain all company equipment and materials according to company instructions.Must protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)Adhere to all company and client policies, procedures and training requirementsMust be able to work independently to complete essential tasks with minimal direct supervision or oversightWhat do you need for this position Current U.S. Healthcare professional license (RN, RT)Minimum of associate’s degree; pursing BA/BS preferred2+ years of successful experience training or supervising within a call center preferredHighly motivated individual with excellent interpersonal, communication, and leadership capabilitiesAbility to multitask while maintaining high attention to detail and accuracyProcess excellence and ability to problem solve and be proactiveMust possess the ability to train and motivate staff membersStrong working knowledge of Microsoft Office, client-specific applications, and database systemsRespiratory Disease state experience preferredAbility to join frequent meetings and calls without disruption or disconnectingAbout Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at: https://inizio.health/Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.The Licensed Call Center Supervisor manages a team of virtual clinical educators to ensure high-quality support and business goals are met in accordance with compliance requirements. To effectively monitor performance, resources allocation, resolve issues, and implement process improvements within the team.This is your opportunity to join Inizio Engage and represent a top biotechnology company!What’s in it for you Competitive compensationExcellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotionsGenerous performance-driven Incentive Compensation packageCompetitive environment with company wide recognition, contests, and coveted awardsExceptional company cultureRecognized as a Top Workplace USA 2021Awarded a “Great Place to Work” award in 2022 and 2023Fortune Best Workplaces in Biopharma 2022What will you be doing Supervise call center staff, including active performance managementProvide day-to-day supervision of the communicators. Implement and communicate performance standardsProvide Clarity, Gain Commitment and Hold Accountable on performance expectationsAbility to join frequent meetings and calls without disruption or disconnectingCoach team members for success and support individual development of direct reportsConduct performance evaluations for designated staff membersConduct new hire interviewing and trainingAddress performance issues, including disciplinary actions and terminations in a timely manner and according to Inizio policiesProactively monitor staffing levelsCoordinate and deliver program trainings as required by programCreate and Implement initiatives designed to encourage teamwork and increase employee engagement.Supervise call floor operationsDeliver service that meets or exceeds client KPI’sMaintain all service levelsEnsure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating ProceduresManage call center operations in a fiscally responsible mannerStrategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to clientMonitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique.Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup handling inbound/outbound calls when needed.Analyze daily, weekly and monthly call metric and productivity reports and database metrics, share analysis with Business Unit Leadership Team, and offer recommendations based on analysis.Oversee the handling of alternate channel requests as appropriate including, email, voice mail and white mail, and ensuring the timely completion of all.As needed, assist with the implementation of program modifications and the scheduling of special call programs.Assist Client Account Manager or designee in the development and implementation of new client programs.Assist in the development of quality improvement programs as a means to increase productivity and improve service levels.Develop contact center policies and procedures.Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).What do you need for this position Current RN or RT (Respiratory Therapist)EST or CST time zone preferred Five years experience supervising within a Call Center, preferably in Team Lead or Supervisor role; or equivalent experience.General understanding of call management systems, such as CentreVuSupervisor.Adept at all applicable computer software, i.e., Word, Excel, Powerpoint, Outlook and Avaya CMS.Outstanding customer service, communication, and interpersonal skills.Must possess the ability to train and motivate staff members.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. To learn more about Inizio Engage, visit us at: https://inizio.health/We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.