Position NameBroadband Network Technician I
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications servicesand applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Where you will work: This position will be based out of Astound’s Bethlehem, PA office.
A Day in the Life of the Broadband Network Technician I:
Perform basic alignment of forward and return paths, including AC/DC voltage, RF levels, cable modems. and RSUs.Perform power supply maintenance responsibilitiesand repair network power supplies. Check voltage levels,reset circuit breakers, replace batteries, etc.Complete and submit required documentation including OSP trouble reports’and outage reports to appropriate person(s) in a timely manner.Follow required procedures for establishing and maintaining a safe work zone.Troubleshoot RF unresolved issues forwarded to work group.Ability to troubleshoot and repair a node.Ability to splice coax cable.Ability to identify and repair external network craft deficiencies.Work with TRG, Dispatch, and CST Team to detect and resolve plant signal impairments and outages.Demonstrated ability to calculate both cable and passive losses.Demonstrated ability to calculate correct EQ and RF pad.Read and interpret node prints.Follow established engineering and technical processes and procedures.Maintain regular communication throughout shift with other departments as required.Provide technical support to other departments as required, including drop repair and plant construction.Participate in on-call rotation schedule.Demonstrated understanding of digital cable theory.Demonstrated knowledge of upstream and downstream RF carrier loading.Escalate RF unresolved issues to work group.Escalate unresolved issues to appropriate work groups as needed.Follow up on and close escalated external network issues.Participate in advanced site surveys as required.Perform other duties as required and assigned.Ability to verbally differentiate between QPSK and QAM modulation.Provide technical support to other departments, headend and hub.Ability to conduct an advanced site survey including documentation.Ability to determine necessary materials.Ability to use a TDR.Ability to use a LocatorGeneral understanding of OSP construction.Knows proper injection points and levels for return card balanceOther duties as assigned
What You Bring to the Table:
Experience: 2+ years as a telecom technicianCompetencies: Maintain satisfactory driving record and have a valid driver's license; Customer Service, Communication (verbal, written), Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone; Ability to read and interpret maps; Bucket Certified; Ohm’s; Understand the Outside PlantKnowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone
Physical Requirements:
Ability to lift up to 75 lbsStanding and walking for extended periods of time
Education and Certifications:
High School Diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program*Benefits listed above are for regular full-time positions
Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun
Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)