Stevens Point, WI 54482 • (35 miles) • Full Time • 9/17/2026

Description: Guest Services Representative- 402110Department: RoomsReports To: GSM/AGM/GMFLSA: Non-ExemptJob Summary:The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.Key Responsibilities:Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.Handle guest check-outs, ensuring accurate billing and payment processing.Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.Make, modify, and cancel guest reservations as needed.Provide concierge services, such as recommending local attractions, r