Lending & Member Services Administrative Assistant

Job Title: Lending & Member Services Administrative Assistant

Industry: Financial Services / Credit Union

Location (city, state): Reston, VA

Assignment Type: Contract-to-Hire

Pay: $20-21/hour (depending on experience)

Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM (40 hours/week)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company: A member-focused financial institution offering banking, lending, and account services to its member base. The organization values accuracy, compliance, and strong member service across its lending and support teams.

Job Description:

We're looking for a detail-oriented administrative professional to support the Member Services, Lending, and Debt Resolution teams. This role keeps departmental operations running smoothly by handling documentation, recordkeeping, reporting, and account research, all while helping ensure an excellent experience for members. The ideal candidate is comfortable following established regulatory and compliance guidelines and enjoys a fast-paced, detail-driven environment. This is a great opportunity for a recent graduate with some office administrative experience who's eager to build a career in the financial services industry.

Key Responsibilities:

• Manage incoming and outgoing mail, faxes, and courier shipments; provide day-to-day administrative support across departments
• Digitize and organize member, loan, and debt resolution files within internal document systems
• Conduct quality control checks on consumer and home equity loan files; generate and review reports to confirm accuracy and policy compliance
• Support internal audit processes as needed
• Assist with post-closing home equity tasks, including processing and mailing checks, updating loan records, and maintaining accurate documentation
• Prepare and process debt resolution paperwork, such as bankruptcy notifications, garnishments, and related affidavits
• Take on additional administrative tasks as assigned

Qualifications:

• 6–12 months of related experience (office support, filing, scanning, or quality control); banking or credit union background a plus
• High school diploma required
• Basic to intermediate proficiency in MS Office
• Strong organizational skills, professional demeanor, and clear communication
• Quick learner with a positive, can-do attitude and close attention to detail
• Candidates from retail backgrounds with transferable skills are encouraged to apply

Additional Details:

• Comprehensive background check required (including credit check) prior to start
• Some overtime may be requested with manager approval, though not typical
• Small, close-knit team environment (department under 10, company under 40 employees)

Perks:

• Opportunity to grow within a stable financial institution
• Hands-on training and mentorship for early-career professionals
• Clear path toward long-term, full-time placement

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.