C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment.
The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills.
The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms.
Key Responsibilities:
- Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users.
- Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems.
- Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints.
- Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services.
- Provide direct technical assistance to users experiencing secure conferencing or AV-related issues.
- Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required.
- Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems.
- Apply approved operating system updates, firmware/software updates, security patches, and configuration changes.
- Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs).
- Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints.
- Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements.
- Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact.
- Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment.
- Maintain required technical documentation, configuration records, procedures, and status information.
- Participate in technical and progress meetings and assist in resolving emerging technical issues.
- Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures.
