Franchise Performance Manager - Houston, Texas

About PopUp Bagels

PopUp Bagels is not just a bagel companywe’re a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we’ve reimagined not just how a bagel is created, but how it’s enjoyed:Grip, Rip and Dip!With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors. PopUp Bagels is defining a new food lifestyle brand. We keep things simple, but we do them really, really well. And our customers agree.

The Role

TheFranchise Performance Manager (FPM)in an operations role and serves as the primary liaison between the franchisor and franchisees, providing hands-on support to ensure operational excellence, brand consistency, and successful store performance. This role is both strategic and tacticalspending time in shops with franchise teams, coaching, supporting and teaching. This role utilizes the Operations Review platform to optimize operations excellence and ongoing growth; supporting franchise openings, conducting franchisee training, assisting with daily operations questions, managing supply chain inquiries, and helping resolve escalated customer service issues. The ideal candidate combines strong business acumen with a roll-up-your-sleeves mindset to drive franchise success and uphold brand standards.

Essential Responsibilities

Franchise Launch Support

• Oversee and assist with new franchise openings, including pre-opening planning, on-site setup, soft openings, and grand openings.
• Partner with internal departments to ensure all pre-opening milestones, compliance items, and supply chain requirements are met.
• Oversee and manage all training for location openings.

Franchisee Training and Development

• Deliver hands-on, in-store training for new franchisees and their teams, covering brand standards, operations, customer experience, and product preparation.
• Support ongoing education through field visits, webinars, and one-on-one coaching sessions.

Operational Excellence

• Conduct regular operational reviews to ensure compliance with brand standards, food safety, and guest experience.
• Collaborate with franchisees to identify performance opportunities and implement action plans for improvement.
• Provide recommendations for local marketing initiatives, staffing, and inventory management.

Supply Chain and Vendor Coordination

• Act as a liaison between franchisees and supply chain teams to resolve sourcing, delivery, or product quality issues.
• Support new product rollouts and ensure timely communication of menu or packaging changes.

Customer Service and Issue Resolution

• Assist with escalated customer service issues requiring franchisor involvement.
• Ensure franchisees maintain consistent service recovery practices aligned with company policy.