Water Mill Building Supply is seeking aCustomer Service Representativeto join our team inWater Mill, NY. This full-time, Monday–Friday position is ideal for someone with strong communication and customer service skills who enjoys helping customers and working in a fast-paced showroom environment. The Customer Service Representative will assist customers by phone, email, and in person, process orders and payments, schedule appointments, and work closely with our sales team to provide an excellent customer experience.
Key Responsibilities
- Respond to customer inquiries by phone, email, and in person.
- Provide accurate information regarding products, services, orders, and company policies.
- Schedule customer appointments with sales associates.
- Process orders, returns, exchanges, payments, and other customer requests.
- Resolve customer questions and concerns promptly and professionally.
- Document customer interactions and maintain accurate records.
- Follow up with customers to ensure requests and concerns are resolved.
- Coordinate with sales and other departments to address customer needs.
- Maintain a professional, courteous, and welcoming showroom environment.
- Protect confidential customer information and follow company policies and procedures.
- Meet established customer service, quality, and performance standards.
Schedule
- Monday through Friday
- 8:00 AM - 5:00 PM
- On-site inWater Mill, NY
Compensation & Benefits
- Competitive compensation
- Paid time off
- Health and other benefits, where applicable
- Training and professional development opportunities
- Opportunities for career growth and advancement
Requirements
- High school diploma or equivalent preferred.
- Previouscustomer service, customer support, retail, showroom, administrative, or sales support experiencepreferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Ability to remain calm and professional when assisting customers and resolving concerns.
- Strong attention to detail and organizational skills.
- Comfortable using computers, email, and business software.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to work independently and collaboratively as part of a team.
- Must be able to reliably commute toWater Mill, NY.
Preferred Skills
- Experience with order processing and customer relationship management.
- Experience withMicrosoft Outlook, Excel, Word, and Solar Eclipseis a plus.
- Bilingual or multilingual skills are a plus.
- Strong customer relationship-building skills.
