Accounts Receivable / Collections Representative | Temporary with a possibility for perm
Mahwah, NJ area | Fully on-site
Monday - Friday | 8am to 5pm
Our client is seeking an Accounts Receivable / Collections Representative to join their team. The ideal candidate will be professional, organized, detail-oriented, and comfortable handling a high volume of phone calls. Accounts receivable or collections experience is preferred.
Responsibilities:
- Handle a high volume of inbound customer calls, providing assistance and resolving questions or issues
- Make outbound calls to customers regarding past-due balances, account credits, tax documentation, and other account-related matters
- Follow up with customers on outstanding balances to help prevent accounts from moving into pre-collection
- Contact customers regarding resale certificates and provide instructions for submitting required documentation
- Research and follow up on older customer credits and coordinate refunds or work with sales representatives to apply credits
- Assist the team in reducing the over-120-day accounts receivable aging
- Run and review AR reports and account lists
- Maintain and update account information and rating fields
- Release credit holds as appropriate
- Monitor and respond to a shared departmental inbox
- Communicate regularly with sales representatives and internal departments to resolve customer account issues
- Assist with various administrative and ad-hoc projects as needed
Qualifications:
- Previous corporate customer service, customer account support, collections, accounts receivable, or related experience
- Strong verbal and written communication skills with the ability to communicate professionally by phone
- Comfortable making outbound calls and following up with customers
- Proficiency in Microsoft Excel
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Proactive, dependable team player with a positive attitude
- Willingness to learn accounts receivable processes and procedures
