Tuscaloosa, AL 35485 • (29.9 miles) • Full Time • $16.00 / hr • 10/18/2026

Customer Service Representative Remote, AL | Full-Time | $16.00/hour | Paid Training Pay includes $16.00 base and monthly bonus eligibility. ***You must live in Alabama to be eligible for this position.*** Help customers solve problems that need a human touch. We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider. Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions . What You’ll Do Listen, ask questions, and uncover what customers really need Research and resolve account, billing, service, device, and technical concerns Troubleshoot issues requiring additional support Recommend and sell

Montevallo, AL • (28.9 miles) • Full Time • 9/29/2026

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribu