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Pha Body Systems LLC
Montgomery, AL 36105 • (26.8 miles) • Full Time • 9/22/2026
SUMMARY: The Information Technology (IT) Specialist is responsible for ensuring internal departments are provided with high quality systems technical support. The IT Specialist will work closely with the local and corporate IT teams to meet the goals and objectives of the business, while meeting customer requirements.DUTIES AND RESPONSIBILITIES:Manage virtual (VMWare) and physical IT infrastructure environment.Sets up and maintain client software and hardware.Grants and maintains security access rights in Active Directory environment.Data backup and replication, including vSphere Site Recovery.Provides support for the local network, including VLAN management, firewall (including HA) management and support.IPSec VPN partner communication and managementSupports Active Directory environment.MGTT, LLC
Montgomery, AL 36104 • (14.8 miles) • Full Time • 9/30/2026
Help Desk AnalystLocation: Montgomery, ALOnsite Flexibility: OnsiteContract DetailsPosition Type: Right to HireContract Duration: 6-month contract-to-hirePay Rate: $22.00 $22.01 / Hour (USD)Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Key ResponsibilitiesServe as the 1st Point of Contact for clients and customersPerform general troubleshooting with customer via phone or email contactDocument client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing systemRoute unresolved tickets to appropriate Tier 2 staffFollow-up and update clients/customers and internal teams as appropriateFollow, review, and update all Service Desk proTEKsystems
Montgomery, AL 36101 • (16.4 miles) • Full Time • 10/1/2026
Description• Low voltage experience• Fiber knowledge• Cat6 terminationLayout and install wireway, buss duct, cable tray, switches receptacles and other devicesWill build closets (Mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware).Install grounding for racks, equipment and cable as required.Complete all IDC connections (e.g. terminate 110/66 blocks and patch panels).Looking for individuals that can work inside and outside building out the data centers.Pulls wire and/or oversees and directs conduit installations and wire pulling.Operates tools/equipment, normally requiring the use of two hands (examples: cable cutters, hammer drills, compression tools, jack hammers, etc.)SkillsCable, Cabling, Cat6, Rack and stack, Punchdown, Cat5, Cable installation,Volkert Inc
Montgomery, AL 36117 • (22.7 miles) • Full Time • 9/24/2026
Are we the road to your future?We are currently searching for an experienced Transportation Project Managerto support our Gulf Regionlocated in Alabama, Mississippi, and Tennessee.To be considered for this position, applicants must have, at minimum, 5 years of experience in either Traffic or Roadway design.What you’ll be doing:Provide project management and plan review for Volkert clients in AlabamaOrganize activities, schedules, and reports in support of transportation projectsLead or assist in developing project designs and direct designers to successfully execute and deliver project work while implementing client-focused strategiesProvide technical design and guidance on projects that may include roadway design, traffic operations analysis, traffic signal design and timing, corridor andEOS
Montgomery, AL • (19.4 miles) • Full Time • 10/5/2026
WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.WHAT YOU WILL DO:We are seeking a dedicatedData Center Technician - Field Operations to join our infrastructure engineering team. The ideal candidate will be responsible for the installation, service, maintenance, repair, and alteration of low voltAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Develops, maintains, and executes automated testing workflows supporting CI/CD validation, regression testing, operational workflow verification, integration testing, and deployment readiness assessment. This role supports the Independent Test Team by creating repeatable automated validation processes aligned to BMx modernization and sustainment activities.The Test Automation Engineer works closely with DevSecOps personnel, Software Engineers, Functional SMEs, Enterprise Integration personnel, and Independent Test Leads to automate testing of interfaces, APIs, workflows, deployment activities, and operational use cases affecting BMx systems. Automated validation workflows support rapid defect identification, release stabilization, rollback readiness validation, and modernization risk reducZigabyte Corporation
Montgomery, AL 36115 • (16.9 miles) • Full Time • 9/30/2026
System Administrator IIAFINC IIIJob Summary:The System Administrator II will support the operation, maintenance, and security of Microsoft Windows Server capabilities for the AFINC III environment. This role installs, configures, hardens, patches, and documents systems and associated tools, ensuring compliance with applicable DISA STIG requirements and local configuration standards.Responsibilities:5+ years experience with: installs, tests, tunes, maintains, hardens, upgrades, patches, designs and documents supporting systems, utility programs, and monitoring tools for physical and virtual Microsoft Windows Server servers on both classified and unclassified networks. Experience with system design, implementation, and support of core Windows server infrastructure/components in the environmeGarmac Limited LLC
Montgomery, AL • (19.4 miles) • Full Time • 9/21/2026
Project Engineer Controls ProgrammingMontgomery, AL | Onsite | ContracttohireData Center program is seeking a midlevel Project Engineer to take ownership of controls deliverables across design, programming, testing, and commissioning. These facilities operate with 10,000–40,000 IO points, 30+ PLCs, and multiple SCADA servers, requiring strong technical depth and independent execution.What you’ll doLead controls tasks across design, PLC programming, QA/QC, testing, and commissioningConvert mechanical Sequences of Operations into reliable, maintainable control logicPerform detailed QA/QC reviews of PLC logic prior to commissioningTroubleshoot and resolve escalated PLC code, logic, and graphics issuesStandardize PLC updates across the facility to maintain consistency and reduce reworkInterfacResourcing HQ
Montgomery, AL • (19.4 miles) • Full Time • 9/20/2026
**Hybrid - 3 days on site weekly in Montgomery, AL Systems EngineerHighlights: Highlights: Responsible for maintaining automation solutions and cloud resources that support enterprise operations. This individual will design, deploy, monitor, troubleshoot, and optimize Power Platform and Azure workflows, ensure compliance alignment, and collaborate with IT teams to streamline provisioning and operational processes. The role requires clear documentation, knowledge transfer, and proactive support to maintain a resilient automation environment. Summary: The System Engineer shall be responsible to design, implement, and manage complex IT infrastructure systems, including servers, operating systems, and data storage systems, ensuring they are scalable, secure, and optimized for performance. ThisSystems Engineering Solutions Corporation
Montgomery, AL • (19.4 miles) • Full Time • 9/18/2026
This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a DevOps Engineer. SES is seeking a DevOps Engineer supportingAWS, Azure, GCP, and Oracle Clouds. This is an exciting opportunity to use your experiencetomodernize a leading, global-scalemulti-cloud environmentin support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.Location: Thisposition required is hybrid with on-site support as needed. Candidate must be within 50 miles of Boston, MA or Huntsville/Montogomery, AL.RequirementsCandidates for this role should demonstrate working knowledge in the following areas:· AWS Infrastructure Fundamentalso Understanding of core AWS services (EC2, EBS, VPC, IAM, S3) Ability to manTechFlow, Inc.
Montgomery, AL • (19.4 miles) • Full Time • 9/15/2026
TechFlow is seeking an experienced Scrum Master to support a mission-critical DoD software development and modernization program in Montgomery, AL. This program delivers software development and technical support services to sustain, enhance, and optimize a critical customer system through the delivery of secure, scalable, and maintainable software solutions. The Scrum Master will play a key role in enabling Agile delivery practices, supporting continuous improvement, and helping a cross-functional team successfully execute modernization initiatives.As the Scrum Master, you will serve as the Agile servant leader for a cross-functional software development team, ensuring Agile principles and Scrum practices are consistently applied throughout the software development lifecycle. You will facSUMARIA SYSTEMS LLC
Montgomery, AL 36115 • (16.9 miles) • Full Time • 9/10/2026
Job Title: Principal Network EngineerReliable and secure enterprise networks are essential to the Air Force's ability to communicate, collaborate, and execute missions across a globally distributed environment. This position supports the Air Force Intranet Control (AFINC) III program by providing senior-level network engineering and technical infrastructure expertise supporting complex Air Force enterprise network environments.Working alongside Government personnel and enterprise network teams, you will help design, optimize, secure, and troubleshoot mission-critical network infrastructure while supporting continued modernization of Air Force network capabilities. This position requires deep hands-on networking expertise and the ability to solve complex infrastructure problems across largeAlfa Insurance Corporate Careers
Montgomery, AL 36116 • (25.2 miles) • Full Time • 9/30/2026
Benefits:Onsite CafeteriaOnsite Childcare CenterDental insuranceHealth insuranceCompany Overview Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community. Job SummaryAre you a tech-savvy problem solver looking for an opportunity to support and enhance IT services? If so, then you may be anATS-AL Inc.
Montgomery, AL 36104 • (14.8 miles) • Full Time • 9/27/2026
ATS – AL, Inc is hiring. We offer a broad range of IT services; however, this is not your “typical” Senior IT Tech position. Your day can range from reinstalling a PC Operating System to drilling holes and running CAT6 and fiber through entire buildings to installing racks, nodes, terminating patch panels and configuring VLANs. Please be ready to learn fast for fascinating new areas of I.T. you will come across that you may not be familiar with. ATS – AL, Inc. offers a fantastic benefits package and competitive salaries.Required skills: 4+ years of experience with PCs, printers, laptops and Windows Server experience.Basic understanding of firewalls, access lists, NAT, PAT.Experience with Active Directory, from setup to administration.Experience with Microsoft Exchange Server a plus.VirtualAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Leads cybersecurity governance, RMF execution, vulnerability management, continuous monitoring, release security validation, and cybersecurity compliance activities across the BMx FoS. The Cybersecurity Lead integrates cybersecurity directly into Agile execution, DevSecOps pipeline governance, release management, cloud migration, modernization sequencing, and operational sustainment activities.The Cybersecurity Lead defines release security gates, manages vulnerability triage, coordinates STIG validation, oversees ACAS compliance activities, supports cATO readiness, and ensures cybersecurity evidence generation remains synchronized with release execution and RMF reporting requirements. This role works closely with the DevSecOps Platform Lead, Independent Test Lead, System Architect, ProducZigabyte Corporation
Montgomery, AL 36115 • (16.9 miles) • Full Time • 9/30/2026
System Administrator IAFINC IIIJob Summary:The System Administrator I will support the operation, maintenance, and security of Client Systems Administrator capabilities for the AFINC III environment. This role installs, configures, hardens, patches, and documents systems and associated tools, ensuring compliance with applicable DISA STIG requirements and local configuration standards.Responsibilities:3+ years experience with: installs, tests, optimizes, maintains, hardens, upgrades, patches, designs and documents supporting systems, utility programs, and monitoring tools for desktops, laptops, docking stations, tablets, printers, scanners, multifunction devices, media converters, and uninterruptible power supplies.Creates, maintains, patches and deploys STIG compliant standard desktop imagGarmac Limited LLC
Montgomery, AL • (19.4 miles) • Full Time • 9/21/2026
Data Center Project Engineer Controls SCADAMontgomery, AL | Onsite | ContracttohireLargescale data center program is seeking a midlevel Project Engineer specializing in SCADA, HMI development, and control network architecture. Facilities include 30+ PLCs and multiple SCADA servers, requiring strong technical ownership and clientfacing confidence.What you’ll doDesign, document, and support control network architecture for multiPLC, multiserver facilitiesOwn SCADA/HMI graphics development and issue resolution on Ignition and AVEVA System PlatformMaintain consistency and reliability by adhering to established company and client standardsTroubleshoot escalated graphics, communications, and SCADA performance issuesInterface directly with the client and manage deliverables with limited daily dirATS-AL Inc.
Montgomery, AL 36104 • (14.8 miles) • Full Time • 9/27/2026
ATS – AL, Inc is hiring. We offer a broad range of IT services; however, this is not your “typical” IT Tech position. Your day can range from reinstalling a PC Operating System to drilling holes and running CAT6 and fiber through entire buildings to installing racks, nodes, terminating patch panels and configuring VLANs. Please be ready to learn fast for fascinating new areas of I.T. you will come across that you may not be familiar with. ATS – AL, Inc. offers a fantastic benefits package and competitive salaries.Job Description:Pull, install, terminate and test CAT 6 and fiber optic cabling.Prepare/install cable pathways and supports.Running new cabling in new or existing spaces: CAT5e, CAT6, and 10gig 2.Testing/Troubleshooting network issues. (Connectivity, other Low Voltage Cable associAlfa Insurance Corporate Careers
Montgomery, AL 36116 • (25.2 miles) • Full Time • 9/15/2026
Company Overview Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. Working as an IT Operations Specialist II for Alfa Insurance offers a remarkable opportunity that extends beyond the mere task of printing, balancing, and distributing batch processing reports. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and contribute to enhancing the lives of our valued policyholders and making a positive impact in your community. Job Summary As an IT OperationsResourcing HQ
Montgomery, AL • (19.4 miles) • Full Time • 9/8/2026
Job Title: IT Support Technician – Windows 10 to Windows 11 Device ConversionLocation: Montgomery, Alabama (Local Candidates Only)Employment Type: Contract (3 months + possibility of extension)Schedule: Full-Time, 40 Hours per WeekTypical Hours: Monday–Friday, 8:00 AM – 4:30 PM (occasional schedule adjustments may occur)Start Date:ASAPPosition Overview We are seeking a dependable and professional IT Support Technician to assist with a large-scale device conversion project in Montgomery, Alabama. This role will support the transition of organizational devices from Windows 10 to Windows 11. The ideal candidates will have basic technical skills, strong customer service abilities, and a reliable, professional presence when working directly with end users.This is a hands-on support role focusedSUMARIA SYSTEMS LLC
Montgomery, AL 36115 • (16.9 miles) • Full Time • 9/10/2026
Job Title: Information Assurance Specialist II – Vulnerability Assessment / ACAS Security ManagerCybersecurity is critical to protecting the Air Force enterprise networks that enable mission operations around the world. This position supports the Air Force Intranet Control (AFINC) III program by providing vulnerability assessment, Information Assurance, and Assured Compliance Assessment Solution (ACAS) support for Air Force network environments.Working alongside Government personnel and enterprise network teams, you will help identify, assess, prioritize, and remediate cybersecurity vulnerabilities while ensuring systems remain aligned with Department of Defense and Air Force security requirements. This role requires hands-on experience with enterprise vulnerability management technologiesAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Supports AI/ML-enabled analytics, predictive maintenance analysis, anomaly detection, operational trend analysis, and data-driven modernization initiatives across the BMx FoS. This role evaluates and develops AI/ML use cases aligned to Government priorities while ensuring all AI/ML activities remain operationally safe, technically supportable, and compliant with Government governance requirements.The AI/ML Engineer/Data Scientist works closely with Product Owners, Functional SMEs, Help Desk personnel, System Architects, DevSecOps personnel, and operational stakeholders to analyze Help Desk trends, defect patterns, maintenance workflows, operational reporting anomalies, and modernization candidates. This role may support predictive analytics, automated test generation, operational dashboardZigabyte Corporation
Montgomery, AL 36115 • (16.9 miles) • Full Time • 9/30/2026
Job Summary:The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.Responsibilities:Provide help desk support for all supported applications via phone/email.Troubleshoot/diagnose customer technical issues using all available resourcesCollect necessary information from customers to effectively escalate unresolved issues if needed.Thorough documentation within Remedy Ticket Management System.Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.Maintain currentAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Leads enterprise interface governance, API integration, data synchronization, interoperability validation, and cross-system integration activities supporting the BMx FoS. This role is responsible for managing dependencies between FMxC2, IMDS/IMDS-MSM, FEM, PAMS, Cloud One services, external logistics systems, and associated mission interfaces.The Enterprise Integration Lead works closely with System Architects, DevSecOps personnel, Cloud Engineers, Product Owners, and Independent Test Teams to validate synchronization integrity, interface readiness, rollback impacts, migration sequencing, and operational reporting consistency during modernization and sustainment execution. This role also supports integration troubleshooting, interface governance reviews, data reconciliation activities, andZigabyte Corporation
Montgomery, AL 36115 • (16.9 miles) • Full Time • 9/22/2026
Job Summary:The Field Assistance Services (FAS)teamis located at Gunter AFB, Alabama. Itisa high-ops tempo support service deskresponsible for providing 24/7/365 help desk support fora multitude ofAir Forcesystems and serves as the initial contact for reporting technical issues for field users worldwide.FAS Team members will be expected to support 24-hour operations.Responsibilities:Provide help desk support for all supported applications via phone/email.Troubleshoot/diagnose customer technical issues using all available resources,Collect necessary information from customersto effectively escalate unresolved issues if needed.Thorough documentation within Remedy Ticket Management System.Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.Maintain current knowledgeAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Supports database sustainment, modernization, optimization, migration, backup/recovery, and performance management activities across BMx FoS environments. The DBA manages operational database health, data integrity validation, schema updates, performance tuning, and database support activities affecting FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.The DBA works closely with DevSecOps personnel, Enterprise Integration resources, System Architects, Software Engineers, and Independent Test Teams to support modernization sequencing, database migration activities, rollback validation, synchronization integrity, and operational reporting consistency. This role also supports cloud migration readiness, database optimization efforts, backup/recovery testing, and modernization governance activities.RequiremeAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Leads independent testing, integration validation, regression testing, operational readiness assessment, release certification, and deployment validation activities across the BMx FoS. The Independent Test Lead governs testing activities independent of the development teams producing the associated code changes, ensuring compliance with PWS separation-of-duties requirements.This role coordinates directly with the DevSecOps Platform Lead, Cybersecurity Lead, System Architect, Product Owners, Enterprise Integration personnel, and Functional SMEs to validate modernization activities, release candidates, interface synchronization behavior, rollback readiness, and operational workflow stability prior to deployment authorization. The Independent Test Lead also supports release stabilization moniAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Leads execution of the BMx operational software factory and governs CI/CD architecture, deployment orchestration, release sequencing, environment management, automation services, infrastructure-as-code execution, and pipeline governance across all BMx systems. The DevSecOps Platform Lead ensures sustainment, modernization, migration, cybersecurity, and release activities remain synchronized across cloud-native, legacy, and hybrid operational environments.This role coordinates directly with Product Owners, Scrum Masters, System Architects, Cybersecurity personnel, Independent Test Teams, Enterprise Integration personnel, and Cloud Engineers to manage pipeline promotion, release validation, deployment sequencing, rollback readiness, operational stabilization, and production deployment governAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/2/2026
Supports Cloud One deployment, cloud sustainment, infrastructure modernization, environment management, and migration execution across AWS GovCloud and Azure Cloud One environments supporting BMx FoS systems. Cloud Engineers are responsible for provisioning, configuring, sustaining, securing, and optimizing cloud-hosted environments supporting FMxC2 and associated modernization activities.Cloud Engineers work closely with the DevSecOps Platform Lead, Cloud Migration Lead, Cybersecurity personnel, System Architects, and Enterprise Integration personnel to implement Infrastructure-as-Code, automate environment provisioning, support deployment pipelines, manage cloud monitoring services, and maintain cloud security and operational availability. This role also supports migration readiness actiAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/2/2026
Provides technical leadership for sustainment, refactoring, coexistence management, and modernization of legacy IMDS/IMDS-MSM components and associated enterprise workflows. This role supports analysis, decomposition, refactoring, and incremental modernization of legacy application capabilities while preserving operational stability, synchronization integrity, maintenance history continuity, and mission-critical sustainment workflows.The Senior Legacy Systems Engineer evaluates modernization candidates, identifies modernization sequencing risks, supports API modernization, validates coexistence between legacy and modernized components, and assists with migration of tightly coupled legacy workflows into modern architectures where operationally appropriate. This role works closely with the SAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/2/2026
Manages software build execution, release packaging, deployment promotion, release sequencing, rollback preparation, and release coordination activities supporting BMx DevSecOps operations. This role supports controlled progression of software changes through development, integration, staging, and production environments while ensuring release artifacts remain synchronized with configuration baselines, RMF evidence, deployment approvals, and operational readiness requirements.The Build & Release Engineer works directly with the DevSecOps Platform Lead, Configuration Manager, Independent Test Lead, Cybersecurity personnel, and Enterprise Integration personnel to coordinate release validation, deployment readiness reviews, rollback procedures, and operational stabilization activities. This rAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/2/2026
Facilitates daily Agile execution for BMx product teams and ensures sprint activities remain aligned to validated team capacity, operational sustainment priorities, modernization sequencing, and release governance requirements. The Scrum Master supports sprint planning, backlog refinement, daily Scrum execution, dependency coordination, operational blocker removal, and ART synchronization activities.The Scrum Master continuously monitors sprint predictability, workload balance, emergent operational deficiencies, Help Desk escalation impacts, dependency trends, and sustainment pressures to prevent overcommitment and release instability. This role works closely with Product Owners, Functional SMEs, DevSecOps engineers, and the RTE to dynamically rebalance sprint execution when CAT I deficienAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/2/2026
Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments. The FSA supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure.FSAs work directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues, maintain operational device readiness, support account/access troubleshooting, and ensure operational support systems remain available. This role also supports operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination activities.WithAmerican Operations Corporation
Montgomery, AL 36114 • (17.1 miles) • Full Time • 10/3/2026
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I