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Robert Half
West Burlington, IA 52655 • (30.8 miles) • Full Time • 8/31/2026
We are looking for an experienced Controller to lead core accounting operations and strengthen financial oversight for our organization in West Burlington, Iowa. This role will manage critical reporting cycles, maintain accurate reconciliations, and support healthy banking and cash management practices. The ideal candidate brings strong technical accounting knowledge, sound judgment, and the ability to keep financial processes organized, timely, and reliable. Responsibilities: • Direct the monthly closing process and ensure financial records are completed accurately and on schedule. • Review and reconcile balance sheet accounts regularly to maintain the integrity of the general ledger. • Oversee bank account reconciliations and investigate variances to resolve discrepancies promptly. • MonTSR Consulting
Tennessee, IL • (14.2 miles) • Full Time • 9/9/2026
Job Title: Billing AnalystLocation: Nashville, TN - OnsiteDuration: Through end of year + possible extensionsPay Range: $20-23/hour W2About TSRTSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partShottenkirk Chevrolet Buick GMC Fort Madison
Fort Madison, IA • (19.5 miles) • Full Time • 9/12/2026
Earn $60,000–$70,000+ Per Year | Leadership Opportunity | Performance BonusesReady to take the next step in your collision repair career?Shottenkirk Chevrolet Buick GMC Fort Madison is seeking an experienced Automotive Collision Center Estimator / Assistant Manager to help lead our growing collision center. This is an outstanding opportunity for an experienced collision estimator, body shop professional, or emerging leader who wants to build a long-term career with one of the Midwest’s fastest-growing automotive groups.You’ll play a key role in delivering an exceptional customer experience while helping oversee the daily operations of our collision center. If you enjoy working with customers, coordinating repairs, collaborating with insurance partners, and helping a team succeed, we’d loveRexco Equipment, Inc
Burlington, IA 52601 • (30.8 miles) • Full Time • 9/11/2026
Lead our Burlington Branch - and own a piece of it. Rexco Equipment is employee-owned, so the people who drive results share in them.Base+ bonus · Employee ownership (ESOP) · 3 Weeks PTO to start! · Full medical/dental/vision · 401(k)The RoleRun the full branch: the team, the customers, and the P&L.Own the P&L, forecasting, and branch KPIsRecruit, coach, and lead the teamDirect Sales, Service, Parts and RentalManage inventory levels, turns, and auditsKeep the facility, yard, and fleet sharpRepresent Rexco at customer and industry eventsYou BringBachelor's degree or equivalent experience5+ years related experience (a plus)Strong leadership and communicationComfort with budgets and forecastingMicrosoft Office; business systems a plusThe PerksEmployee ownership (ESOP)Competitive salary + discJess Sutcliffe - State Farm Agent
Fort Madison, IA 52627 • (21.6 miles) • Full Time • 9/10/2026
Benefits:Licensing paid by agencyBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentProfit sharing401(k) matchingABOUT OUR AGENCY:I opened my agency in 2021 and currently have 5 team members. We value a balanced, rewarding work environment where hard work is recognized and celebrated. Team members enjoy travel opportunities when benchmarks are met, plus everyone gets their birthday off with pay. Our agency is deeply involved in the community, and we take pride in supporting and showing up for local events. We believe in creating a workplace where team members can thrive professionally without sacrificing their personal lives. We offer a 401k with employer match, health benefits, work life balance and weBANK
Burlington, IA 52601 • (30.8 miles) • Full Time • 9/2/2026
Description: BANK is seeking a full-time Customer Service Representative/Teller responsible for performing a wide variety of customer service and teller functions in the Burlington BANK office. This position is expected to travel to all Southeast Iowa locations, including Wapello, Morning Sun, Mediapolis and Burlington.Join a Community-Focused Team – Be a visible and valued advocate for BANK while building meaningful relationships with customers.Fast-Track Your Growth – Within a short time, you’ll develop in-depth knowledge of banking products, customer service excellence, and critical problem-solving skills.Diverse & Engaging Work – No two days are the same! You’ll handle in-person, phone, email, and drive-thru interactions while assisting with various banking needs.Supportive & Team-OrieDeery Brothers Inc.
West Burlington, IA • (28.7 miles) • Full Time • 8/23/2026
Job Title: Finance & Insurance ManagerLocation: Burlington, IASalary: Competitive base salary + commission/bonus structureJob Type: Full-timeAbout Us: We pride ourselves on delivering exceptional customer service while providing a wide range of automotive options to our valued customers. As a growing dealership, we're looking to expand our team by hiring an experienced Finance & Insurance (F&I) Manager who is passionate about automotive finance and helping customers find the best financing solutions.Position Overview: As the F&I Manager, you will play a key role in the sales process by offering financing options and products to customers while ensuring a smooth, positive experience. You will work closely with our sales management team to offer financing solutions that match customer needs,Jackson Hewitt - FOQ
Keokuk, IA 52632 • (17.7 miles) • Full Time • 8/20/2026
Benefits:Earned Wage AccessBonus based on performanceCompetitive salaryEmployee discountsFlexible scheduleOpportunity for advancementSigning bonusTraining & development Calling all Experienced Tax Preparers! Join our team for an exciting seasonal opportunity that offers flexible schedules. Leverage your tax expertise, business background, and knowledge of tax laws to propel you to the next level. You will provide exceptional client service while connecting with clients in a fun, fast-paced environment. Don't miss out on this opportunity to make a difference for the hardest working! ** $150 Sign-On Bonus for new employees! Terms apply **What you need:2+ seasons of previous experience completing individual, trust, and/or partnership tax returnsPassion for providing extraordinary customer serDavies Risk Services
Macomb, IL • (22.7 miles) • Full Time • 9/12/2026
Seeking Independent Contractors to Perform Insurance Property Surveyors! Davies Risk Services is looking for independent contractors to perform insurance property Surveys.This is a great opportunity for full-time or part-time work. Our contractors survey both residential and commercial properties. The survey includes taking photos of the property, obtaining property details and overall conditions, providing reports in a timely manner and submitting a report online. All Survey reports need to be submitted through the PC/Desktop to include attachments. What is needed to perform Duties: Reliable Car so you can drive to your inspections, Microsoft computer operating Windows 10 or newer, smartphone or digital camera, reliable home internet, Basic Computer and Communication skills. Coverage AreaGerad Curry Farmers Insurance
Quincy, IL 62301 • (36.2 miles) • Full Time • 9/10/2026
Are you looking to grow? So are we! Gerad Curry Farmers Insurance in Quincy, Illinois, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Sales Representative. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today! Starting Base Salary $40,000ResponsibilitiesMeet new business production goals and objectives asKunes Auto
Quincy, IL 62301 • (36.2 miles) • Full Time • 9/9/2026
Description: Job Summary We are seeking a highly motivated and experienced Finance & Insurance (F&I) Manager to oversee the financial services and insurance processes within our dealership. The ideal candidate will possess strong customer relationship management skills, extensive knowledge of loan processing, credit analysis, and dealership operations. This role involves guiding customers through financing options, upselling insurance products, and ensuring compliance with industry regulations. The F&I Manager will play a key role in maximizing profitability while delivering exceptional customer service.DutiesManage the entire F&I process, including presenting financing options and insurance products to customers.Develop and maintain strong customer relationships to enhance satisfaction anWesley Village
Macomb, IL • (22.7 miles) • Full Time • 9/9/2026
Wesley Village is a nonprofit Life Plan Community serving seniors in Macomb, Illinois. Our campus offers a full continuum of care including independent living, assisted living, skilled nursing, and home-based services. We are committed to providing high-quality care and services while maintaining strong financial stewardship.Position Overview: Wesley Village is seeking a motivated and detail-oriented individual for an entry-level Accounting Associate position. This role offers part-time hours with the opportunity to transition into a full-time position.This is an excellent opportunity for someone looking to grow their accounting or billing career while gaining hands-on experience in a healthcare environment and working alongside an experienced leadership team.Key Responsibilities:Assist wiDerek Zahm - State Farm Agent
Macomb, IL 61455 • (24 miles) • Full Time • 9/5/2026
Benefits:401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & development Position Overview State Farm Insurance Agent located in Macomb, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Derek Zahm - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.UsMidAmerica National Bank
Macomb, IL 61455 • (24 miles) • Full Time • 9/4/2026
MidAmerica National Bank, a locally owned financial institution in central Illinois, has an excellent opportunity for a Universal Banker in McDonough County. Established in 1933, MidAmerica National Bank provides financial services to local communities through our branches located in Fulton, McDonough, and Marshall counties. We pride ourselves in making a positive impact on our customers and area communities.We are accepting applications/resumes in our Macomb, IL Banking Center for a Universal Banker. This position is responsible for delivering exceptional customer service, handling financial transactions, and promoting the bank's products and services. This role blends customer engagement, operational accuracy, and compliance with banking regulations to support both personal and businessUnited Community Bank
Carthage, IL 62321 • (0 miles) • Full Time • 9/4/2026
United Community Bank is in search of an Assistant Branch Manager. This position assists with the expansion of existing customer relationships, the establishment and attainment of sales, asset and service goals and the development and maintenance of a high-quality sales and service culture. This position also assists with the supervision of teller activities, staff development, training and scheduling, and the overall daily activities of the teller staff.Essential Duties and Responsibilities:Assist with the preparation and track the monthly sales plan for the assigned branch(es)Assist with establishing and communicate sales and service goals and expectations of Personal Bankers and Customer Service for assigned branch(es)Assist with implementing strategies designed to meet or exceed salesAlarm Systems
Quincy, IL 62301 • (36.2 miles) • Full Time • 9/4/2026
Position SummaryWe’re looking for a reliable, motivated Office Administrative Assistant to become a key part of our everyday operations. This is a great opportunity for someone who enjoys variety, takes pride in organization, and wants to build practical office skills in a supportive environment.You’ll assist with everything from data entry and purchasing to shipping, invoicing, and general office support. No college degree required we value a strong work ethic, attention to detail, and a willingness to learn.What You’ll DoYou’ll be hands-on in supporting our team and keeping the office running smoothly, including:Accurate Data EntryEnter part numbers, inventory updates, and other records into systems and spreadsheets with attention to detail.Accounts Receivable ManagementAssist with colleCompeer Financial
Monmouth, IL • (42.5 miles) • Full Time • 9/3/2026
Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.How we support you:Hybrid model – up to 50% work from homeFlexible schedules including ample flexibility in the summer monthsUp to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-Hlubek District - Northwestern Mutual
Macomb, IL 61455 • (24 miles) • Full Time • 9/2/2026
Benefits:Bonus based on performanceCompany partiesDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceReady to turn your experience into something more meaningful? At Hlubek District – Northwestern Mutual, our mission is clear: “To help people discover and achieve what’s possible.”We are driven by the core values of Courage, Passion, and Growth, which guide everything we do. Our culture is built on strong relationships, both inside and outside the office, fostering an environment where we support and challenge each other. We’re more than just colleagues, we often vacation together, enjoy monthly office outings, and spend time together outside of work, creating a tight-knit and supportive team. As a part of our commitment to giviJohn Wood Community College
Quincy, IL 62301 • (36.2 miles) • Full Time • 8/29/2026
This is a full-time, 12-month, exempt position that reports directly to the Dean of Student Affairs and Enrollment Management, located on JWCC's main campus in Quincy, Illinois. Position begins immediately.JOB DESCRIPTION The Director of Financial Aid directs and coordinates the College's financial aid programs and services, ensuring students receive accurate, timely, and equitable access to financial resources for their education. The position leads the administration of federal Title IV programs and state aid programs, oversees compliance with all applicable regulations, and manages the financial aid team. The Director builds a financial aid operation that supports enrollment, retention, and student success, and serves as the College's primary resource for financial aid policy, process,Better Banks
Astoria, IL 61501 • (43.7 miles) • Full Time • 8/21/2026
Description: GENERAL DESCRIPTIONThe Universal Banker is responsible for establishing, retaining, and deepening customer relationships by opening and closing accounts, and performing teller transactions in support of Bank goals and objectives. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Retail Bank Manager.DUTIES & RESPONSIBILITIESDemonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety of customer assets.Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concernsBuilds trust with cState Street Bank
Quincy, IL 62301 • (36.2 miles) • Full Time • 8/19/2026
Description: GENERAL DESCRIPTIONThe eServices Representative is directly responsible for being the primary point of contact for providing telephone customer service support/assistance regarding eServices and customer account related inquiries. This position reports directly to the eservices Accounting Manager.DUTIES & RESPONSIBILITIESPerforms as the primary point of contact for incoming calls regarding any eServicesAssists customers over the telephone with routine questions or issue with any eServices; and responds to client inquiries promptly, effectively, and professionally, with a positive attitudeUtilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customersHandle all online submissiCountry Financial - Paul Figge Agency
Warsaw, IL 62379 • (18.6 miles) • Full Time • 8/16/2026
Welcome to Country Financial - Paul Figge Agency, located in Warsaw, Illinois. As an Insurance Sales Rep with us, you will be at the heart of our expansion efforts, playing a crucial role in driving our sales across the Tri-State area. We are searching for a motivated individual who embodies a positive and inviting demeanor to join our team. Your role will involve engaging with potential clients, understanding their insurance needs, and offering customized solutions. We strive to support our clients with exceptional service and dedicated attention, setting us apart as a leading insurance provider. If you're passionate about sales and eager to make a positive impact within a supportive and friendly team, this is the perfect opportunity for you. Become part of our journey and help us grow stRobert Half
New London, IA 52645 • (38.2 miles) • Full Time • 9/12/2026
Accounting Assistant / Staff Accountant Track (Contract with Potential for Long-Term Opportunity)A growing construction-related organization is seeking an accounting professional to provide transitional support during an upcoming department change. The immediate need is for a contract resource who can step in quickly, assist with knowledge transfer, and help maintain continuity across key accounting functions.The immediate need is project-based, making this a strong opportunity for an experienced accounting professional who enjoys stepping in and making an impact during periods of change. For someone interested in a longer-term opportunity, there may also be potential for the role to evolve into broader responsibilities across payroll, invoicing, month-end support, and general accounting.WTSR Consulting
Tennessee, IL • (14.2 miles) • Full Time • 9/9/2026
Job Title: Cash Application Analyst ILocation: Nashville, TN - onsiteDuration: 9 months + potential to extendPay Range: $25-27/hour W2About TSRTSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivering highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This paJess Sutcliffe - State Farm Agent
Fort Madison, IA 52627 • (21.6 miles) • Full Time • 8/17/2026
Benefits:License Paid by AgencyBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentHealth insuranceProfit sharing401(k) matchingABOUT OUR AGENCY:I opened my agency in 2021 and currently have 5 team members. We value a balanced, rewarding work environment where hard work is recognized and celebrated. Team members enjoy travel opportunities when benchmarks are met, plus everyone gets their birthday off with pay. Our agency is deeply involved in the community, and we take pride in supporting and showing up for local events. We believe in creating a workplace where team members can thrive professionally without sacrificing their personal lives. We offer a 401k with employer match, health benefits, work life balance and we aUnited Community Bank
Carthage, IL 62321 • (0 miles) • Full Time • 9/11/2026
Marine Bank & Trust, a United Community Bank, is in search of a full-time teller for our Carthage location. Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank's various transactions. Must be available Monday thru Friday during banking hours of operation and Saturday morning rotation.Essential Duties and Responsibilities:Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environmentAssist customers with the various financial transactions iAlarm Systems
Quincy, IL 62301 • (36.2 miles) • Full Time • 9/4/2026
Position SummaryResponsibilities:Assist with credit card statement reconciliationPost payments to customer accounts and make bank depositsFollow up on past due customer accountsAssist with vendor invoice entryAssist with customer invoicingAnswer phonesOther administrative tasks as assignedRequirements:This position is an On-site position in Quincy, ILAttention to detail and ability to multi-taskPrevious experience in accounts payable and/or receivableProficiency in Microsoft OfficeExperience using QuickBooks is a plusAssociated degree in accounting or related fieldBenefits:Pay commiserate with experienceHours are Monday to Friday, 8:00 am to 5:00 pm (could be flexible for the right candidate)Paid time off401k with company matchHealth and dental insurance availableCompany provided life andHlubek District - Northwestern Mutual
Macomb, IL 61455 • (24 miles) • Full Time • 9/2/2026
Benefits:RetirementBonus based on performanceCompany partiesDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceAt Hlubek District – Northwestern Mutual, our mission is clear: “To help people discover and achieve what’s possible.”We are driven by the core values of Courage, Passion, and Growth, which guide everything we do. Our culture is built on strong relationships, both inside and outside the office, fostering an environment where we support and challenge each other. We’re more than just colleagueswe often vacation together, enjoy monthly office outings, and spend time together outside of work, creating a tight-knit and supportive team. As a part of our commitment to giving back, we invest heavily in our local community, parWesley Village
Macomb, IL • (22.7 miles) • Full Time • 9/2/2026
Wesley Village is a nonprofit Life Plan Community serving seniors in Macomb, Illinois. Our campus offers a full continuum of care including independent living, assisted living, skilled nursing, and home-based services. We are committed to providing high-quality care and services while maintaining strong financial stewardship.Position Overview: Wesley Village is seeking a motivated, organized, and detail-oriented Human Resources/Payroll Generalist to join our Business Office team. This full-time position is responsible for assisting with the daily administration of payroll, human resources, employee benefits, and regulatory compliance for approximately 135 employees. This is an excellent opportunity for someone who enjoys working with people, maintaining accurate records, and ensuring complDerek Zahm - State Farm Agent
Macomb, IL 61455 • (24 miles) • Full Time • 8/21/2026
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.Responsibilities Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions,Robert Half
New London, IA 52645 • (38.2 miles) • Full Time • 9/11/2026
Looking for a role where you can make an impact and be part of a team that feels like family? We're a small, collaborative company with a laid-back culture, supportive leadership, and people who genuinely enjoy working together.In this role, you'll support a variety of accounting and office functions while working closely with the Controller. If you're organized, detail-oriented, and enjoy wearing multiple hats, this could be a great fit.What You'll DoSupport daily accounting and bookkeeping activitiesProcess weekly check runs and assist with account reconciliationsMaintain vendor records, W-9s, insurance certificates, and subcontractor agreementsEnter inventory pull tickets and manage warranty transactionsAnswer phones, greet customers, and provide administrative supportManage mail, filinUnited Community Bank
Carthage, IL 62321 • (0 miles) • Full Time • 9/11/2026
United Community Bank is in search of a Branch Manager. This position directs the expansion of existing customer relationships, the establishment and attainment of sales, asset and service goals and the development and maintenance of a high-quality sales and service culture. This position also supervises teller activities, staff development, training and scheduling, and the overall daily activities of the teller staff.Essential Duties and Responsibilities:Prepare and track the monthly sales plan for the assigned branch(es)Establish and communicate sales and service goals and expectations of Personal Bankers and Customer Service for assigned branch(es)Implement strategies designed to meet or exceed sales goals and customer retention goals for assigned branch(es)Provide guidance for PersonalDerek Zahm - State Farm Agent
Quincy, IL 62305 • (35.5 miles) • Full Time • 9/5/2026
Benefits:401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & development Position Overview State Farm Insurance Agent located in Quincy, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Derek Zahm - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.UsHlubek District - Northwestern Mutual
Quincy, IL 62301 • (36.2 miles) • Full Time • 9/2/2026
Benefits:Bonus based on performanceCompany partiesDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentVision insuranceReady to turn your experience into something more meaningful? At Hlubek District – Northwestern Mutual, our mission is clear: “To help people discover and achieve what’s possible.”We are driven by the core values of Courage, Passion, and Growth, which guide everything we do. Our culture is built on strong relationships, both inside and outside the office, fostering an environment where we support and challenge each other. We’re more than just colleagues, we often vacation together, enjoy monthly office outings, and spend time together outside of work, creating a tight-knit and supportive team. As a part of our commitment to giviUnited Community Bank
Quincy, IL 62301 • (36.2 miles) • Full Time • 9/6/2026
United Community Bank is in search of a Personal Banker. This position will establish relationships with new and existing customers in order to assist them with their financial needs while ensuring outstanding customer service. Prospective candidate will provide account advice and identify opportunities to cross sell banking products and services.Essential Duties and Responsibilities:Analyze customer utilization of products and services to identify potential product sales opportunities and referralsAssure exceptional customer serviceInitiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product informationFacilitate timely resolution of customer requests and concernsPromote customer retentionPart