East Peoria, IL 61611 • (43.7 miles) • Full Time • 9/20/2026

Job Summary: The Billing Specialist will work with customers and staff across all i3 Broadband service areas. They will provide billing support to residential customers, business customers, and staff, to answer billing-related questions through various forms of contact. The right candidate will be detail-oriented, analytical, and have excellent customer service skills.Duties/Responsibilities:Handle customer inquiries promptly and effectively through various communication channels.Maintain up-to-date and accurate customer records.Maintains confidentiality of sensitive information.Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.Provide support and solutions for customers through email, inbound and outbound calls to