Chicago, IL 60290 • (30.2 miles) • Full Time • 10/19/2026

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collabor

Arlington Heights, IL 60004 • (34.9 miles) • Full Time • 10/9/2026

Description: Matrix Basement Finishing Position Overview Matrix Basement Finishing is seeking an experienced, proven Call Center Appointment Setter to join our growing team. This is a high-volume, performance-driven sales role focused on contacting homeowners, qualifying leads, overcoming objections, and booking qualified in-home appointments for our sales team. This is not an entry-level customer service position. We are looking for candidates who have already demonstrated success in a high-volume outbound calling, appointment-setting, inside sales, or lead-conversion environment and can speak specifically about their previous production and performance metrics. Key Responsibilities Make a high volume of outbound calls to new, existing, and aged leads. Respond quickly to newly generated l