New Castle, IN 47362 • (34.6 miles) • Full Time • 10/18/2026

General information Job Posting Title Customer Service Representative – New Castle, IN | On-site Date Tuesday, October 6, 2026 City New Castle State IN Country United States Working time Full-time Description & Requirements Maximus is hiring a Customer Service Representative for a full-time, onsite inbound call center role in New Castle, Indiana . You’ll help people with Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) questions while processing applications, entering data, and updating benefits eligibility cases. What to Expect This is a fast-paced, phone-based position handling a high volume of inbound calls, often back-to-back. You’ll speak with applicants, recipients, and other community members while resea