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ROCS
Rockville, MD • (32 miles) • Full Time • $27.00 to $33.00 / hr • 11/6/2026
Collections Analyst (B2B) | Rockville, MD | Temp-to-Hire The short version $30-$33.50/hr to start, converts to a $70,000 salaried role after about 5 months Exempt position with telework eligibility after conversion Monday to Friday, 8:00 AM to 5:00 PM, Rockville office Business-to-business collections for a national electrical workers’ benefit fund What you need 3+ years of collections experience, commercial or B2B strongly preferred You’ve worked aging reports and run a 30/60/90-day outreach cadence by phone and email Strong writing. You’ll be corresponding with employers and attorneys Organized, detail-oriented, solid in Excel Reliable and on time, every day Nice to have, not required: payroll audit experience, or time at a union benefit fund, Taft-Hartley plan, or third-party administraCirrus INtegrated Practice Management LLC
Ashburn, VA 20147 • (27.8 miles) • Full Time • 11/5/2026
Cirrus Integrated Practice Management (CiPM) is seeking a motivated, detail-oriented Medical Billing Specialist to join our growing team in Ashburn, Virginia. This is an excellent opportunity for an experienced billing professional who thrives in a collaborative environment and is passionate about delivering exceptional service while maximizing reimbursement outcomes. Why Join CiPM? At CiPM, we recognize that our employees are our greatest asset. We offer a comprehensive compensation and benefits package designed to support your professional growth, financial well-being, and work-life balance. Benefits Include: 4 weeks of Paid Time Off (PTO) beginning in your first year 7 paid holidays annually Partially employer-sponsored Medical, Dental, and Vision insurance Company-paid Long-Term DisabiGlobal Guardian
McLean, VA • (38.9 miles) • Full Time • $60,000 to $70,000 / yr • 11/5/2026
Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA, and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on a camaraderie, service, and excellence culture. We have managed crises in the worst environments in the world, and we knowBray & Scarff
Laurel, MD 20707 • (42.2 miles) • Full Time • $70,000 to $85,000 / yr • 11/4/2026
Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Tuition assistance Vision insurance Wellness resources Bray & Scarff is seeking a Senior Accounts Receivable Systems & Collections Analyst to manage complex receivables, collections, account reconciliation, and AR process improvements across our Retail Appliance, Kitchens, and Contract Sales divisions. This senior individual-contributor role owns delinquent-account follow-up, investigates billing and payment discrepancies, maintains accurate NetSuite records, and partners with Sales, Service, Operations, IT, and Accounting to resolve issues that delay payment. The ideal candidate is analytical, organized, customer-focused, andIDMe
McLean, VA • (38.9 miles) • Full Time • 11/4/2026
Company Overview IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by theDREAM SMILES PEDIATRIC DENTISTRY
Gaithersburg, MD • (27.3 miles) • Full Time • 11/3/2026
Dream Smiles Pediatric Dentistry is looking for a Billing Coordinator/Insurance Specialist to join our amazing team who is dedicated to quality care. This could be the perfect opportunity for someone who's looking to grow with our modern office equipped with state-of-the art technology in Gaithersburg, MD. At least two years of experience in the dental field is required. Candidate must be professional, knowledgeable, reliable with great work ethics and have a determined and persistent approach in the submission and appeal of insurance claims and a positive demeanor and ability to collaborate effective within a team. We are offering competitive salary, great bonus package, and an excellent opportunity for growth! We look forward to meeting you!FTS, Inc.
Rockville, MD • (32 miles) • Full Time • $50,000 to $60,000 / yr • 11/3/2026
We’re seeking a persistent, detail-oriented Collections Specialist to follow up on outstanding balances, resolve payment issues, and maintain positive customer relationships. Responsibilities Contact customers by phone and email regarding past-due balances. Review account aging and prioritize collection efforts. Discuss payment arrangements and follow up on payment commitments. Research billing discrepancies and coordinate with internal teams to resolve issues. Maintain accurate records of collection activity and account updates. Escalate unresolved accounts as needed. Qualifications Previous experience in collections, debt recovery, or accounts receivable. Strong communication, negotiation, and follow-up skills. Ability to handle difficult conversations professionally. Strong attention toCalmra Inc
Laurel, MD 20707 • (42.2 miles) • Full Time • $50,000 to $70,000 / yr • 10/31/2026
JOB DESCRIPTION: Accounting Specialist - Billing to ensure the accuracy and completion of bi-weekly billing and reconciliations of LTSS (Long-term services and supports) according to the organization's support services, as outlined by each client's person-centered plan (PCP) - The specialist will work closely with the Finance consultant and Program directors to ensure timely billing for the LTSS upload. The Accounting Specialist - Billing will also attend to Calmra’s daily bookkeeping, financial reconciliations, and month-end duties. DUTIES & RESPONSIBILITIES: Billing & Coding Specialist 75% Review Carematic weekly services and attendance for each participant within Calmra. Code and bill services for each participant’s services and attendance on a bi-weekly basis. Review and process codingCelestar
McLean, VA 22102 • (37.6 miles) • Full Time • $140,000 to $145,000 / yr • 10/30/2026
Senior HUMINT Collections Manager At Celestar, a B&A Company, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to joinMedVanta Interco, LLC.
Bethesda, MD 20817 • (36.9 miles) • Full Time • $70,000 / yr • 10/28/2026
Position Summary / Scope of Responsibility MedVanta is the nation's largest physician-owned musculoskeletal (MSK) platform, dedicated to helping individuals prevent injuries, improve movement, recover from musculoskeletal conditions, and access high-quality MSK care. Through a combination of innovative technology, clinical expertise, data-driven insights, and care navigation services, MedVanta delivers solutions that support prevention, performance, treatment, recovery, and long-term musculoskeletal health. Functions as a floating Revenue Cycle leader by providing interim management coverage, operational support, special project leadership, and hands-on claims assistance across multiple RCM teams as organizational needs dictate. Primary Responsibilities The incumbent may be asked to perforCommunity Clinic Inc.
Silver Spring, MD 20910 • (40.4 miles) • Full Time • $25.00 to $30.00 / hr • 10/28/2026
POSITION SUMMARY: The Billing Specialist will perform a range of responsibilities requiring data analysis, critical evaluation, and sound judgment, including maintaining billing software, appealing denied claims, and recording late payments . KEY FUNCTIONS & RESPONSIBILITIES: Review and research forms documenting patient visit information, making corrections to amounts due from patients and insurance as needed. Contact insurance companies to verify patient coverage, determine schedules of payors, and obtain detailed information regarding benefits. Compute total bills showing amounts to be paid by both insurance and patients. Examine patient bills for accuracy and completeness, obtaining any missing information to ensure proper billing. Prepare, review, and transmit claims using billing sofNeumo Holdings LLC
Centreville, VA 20120 • (40.6 miles) • Full Time • 10/27/2026
SaaS Biller Position Overview We are hiring a detail-oriented SaaS Biller to execute daily, weekly, and monthly invoicing cycles. This position handles the transactional execution of base subscriptions, hybrid usage-based pricing models, and specialized professional services invoicing. Key Responsibilities • Invoice Generation: Execute regular invoice runs for automated subscription renewals and manually generate milestone invoices for professional implementation services using Sage Intaact. • Usage Reconciliation: Extract and upload monthly metered usage metrics (e.g., API calls, active seats, data storage consumed) into the billing ledger to ensure accurate variable invoicing. • Sales Tax Compliance: Verify domestic and international digital software tax calculations (e.g., Avalara, VAT,Harris Loftus PLLC
Manassas, VA 20109 • (44.7 miles) • Full Time • $20.00 to $25.00 / hr • 10/27/2026
Benefits: 401(k) Dental insurance Health insurance Paid time off Collections Representative Location: Manassas, Virginia Employment Type: Full-time (40 hrs/wk) About HarrisLoftus, PLLC HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes. Role Overview We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with pAmerican Nurses Association ANA
Silver Spring, MD 20910 • (40.4 miles) • Full Time • $45,000 to $55,000 / yr • 10/24/2026
Career Title: Billing and Data Specialist Department: Accounting Salary: Competitive salary commensurate with experience FLSA: Non-Exempt (hourly) Union Information: Union dues are 1.44% of bi-weekly pay. Career Summary The American Nurses Enterprise (ANE) is seeking a detail-oriented Billing and Data Specialist to support accurate billing, payment application, account reconciliation, and customer service across the ANA Enterprise. In this role, you will perform financial calculations related to goods and services; support accounts payable, accounts receivable, revenue operations, and general business functions; resolve customer and vendor discrepancies; and assist with information system updates, pricing discrepancy resolution, and ad hoc projects. You will also support advanced accountinQuick Servant Co Inc
Columbia, MD 21046 • (41.4 miles) • Full Time • $23.00 to $28.00 / hr • 10/24/2026
Company Description Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, and cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. We build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is in Columbia, MD. This position is on-site. Summary We are seeking Billing Invoice Associate, which is responsible for generating company invoices for new and existing customers. The ideal candidate should be detail oriented, have technical understanding, ability to work in a fast-paced environment and have excellent customer service skills. Knowledge and understandinThe Pediatric Development Center
Derwood, MD 20855 • (30.1 miles) • Full Time • 10/23/2026
About the Role The Billing Lead keeps PDC’s day-to-day billing running accurately and on time. This role leads the billing team’s daily work, is the go-to person for billing questions, and makes sure claims, payments, denials, and appeals are handled with precision and care. The Billing Lead trains and mentors the Medical Billing Specialists, sets the standard for how Billing work gets done at PDC, and helps each person on the team grow in the role. The Billing Lead follows PDC’s billing processes and helps the team follow them too. What You’ll Do Lead and develop the billing team Train new Medical Billing Specialists on PDC’s billing processes, payer requirements, and systems and make sure each person is set up to do the work well. Mentor and coach the team day-to-day: review work, give fDIGESTIVE CARE SPECIALISTS LLC
Germantown, MD 20876 • (22.9 miles) • Full Time • $20.00 to $23.00 / hr • 10/21/2026
Join our patient-centered healthcare team as a Prior Authorization/Billing Representative serving as the liaison between patients, providers and insurance companies. Daily responsibilities include verifying insurance coverage, obtaining approvals for procedures and patient account collections. Duties/Responsibilities: Review, submit and track procedure authorization and pre-certification requests Communicate with insurance carriers via payer portals and phone to obtain approvals, authorizations, predeterminations and referrals as needed Follow up with insurance companies, healthcare providers and patients to resolve and delays or issues in the authorization process Collaborate with clinical staff, procedure schedulers and revenue cycle team to resolve authorization issues or denials SupporAddison Group
Germantown, MD • (23.4 miles) • Full Time • 10/20/2026
Job Title: Medical Billing Specialist Location: Germantown, MD (Onsite) Industry: Healthcare / Revenue Cycle Management Pay: $20.00 - $25.00 /per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Addison Group is partnering with a growing pediatric healthcare organization seeking an experienced Billing Specialist to join its centralized billing team. This position is ideal for someone with strong medical billing, accounts receivable, collections, and revenue cycle experience who enjoys working in a fast-paced, high-volume environment and managing claims through the full billing lifecycle. Job Description The Billing Specialist is responsible for handling full-cycle medical billing functions, including insurance verification, claim submissionThe Ravens Group, Inc.
Bethesda, MD • (38.5 miles) • Full Time • $24.65 to $29.74 / hr • 10/17/2026
Job Title: Medical Billing/ Third Party Billing (Medical Billing Only/ Entry Level) Walter Reed National Military Medical Center (On-site) Location: WRNMMC - Bethesda, MD Contract: Walter Reed Contractor Period of Performance: Full-time position Start Date: Open Additional: THIS POSITION IS FIVE (5) DAYS IN THE OFFICE/ NO TELEWORK Salary: $24.65 per hour + $5.09 health & welfare allowance= $29.74 per hour Clearance Requirement: Must be able to pass a NACI background check Note: Must have the following experience & the following experience must be shown on the resume for consideration. [ ICD-10 knowledge, third-party billing, reimbursable patient accounting practices & insurance plan experience] Preference: Must have a High School Diploma, Associate Degree, or higher/ preferred BA Degree, aAMT Engineering
Rockville, MD • (32 miles) • Full Time • 10/16/2026
A Morton Thomas and Associates, Inc. is growing! We are a 100% employee-owned multidisciplinary firm with a track record of more than 68 years of excellence providing civil engineering, surveying, environmental, landscape architecture, and construction engineering and inspection services. AMT’s staff of over 500 employees offers far-reaching expertise and a commitment to delivering successful projects to our clients. Even with AMT’s swift growth, each of our offices fosters a highly supportive and collaborative environment. As an active and socially responsible organization, we pride ourselves on the partnerships we build with our clients to improve communities. We are hiring a Billing Assistant to join our team in our Rockville, MD office. Along with competitive salary, AMT offers an exemRapid Finance
Bethesda, MD 20814 • (38 miles) • Full Time • 10/15/2026
WHAT WE DO MATTERS: It’s not just a job . It’s a mission .If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us. Recognized as one of D.C.’s Top Workplaces each year, Rapid Financial Services (dba "Rapid Finance")is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher. Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest inYOU. ABOUT THE ROLE AND OUR TEAM: As a CollectionsTHE UPCOUNTY HUB INC
Germantown, MD 20874 • (25 miles) • Part Time • $21.00 to $25.00 / hr • 10/13/2026
POSITION OVERVIEW: The HUB Billing Coordinator will be responsible for the daily management and integrity of financial information, administration functions, and accounting systems for the organization. JOB DUTIES AND RESPONSIBILITIES: ? Oversee daily financial and accounting functions and maintain safekeeping of The Hub’s financial records and contracts. ? Oversee and ensure the accurate and timely processing of daily bills. ? Develop and implement cost savings and risk-reduction measures ? Coordinate the process of filing IRS 990, state sales and use tax exemptions, and any other state filing. ? Responsible for all insurance, contracts, and licenses, including timely renewals, administration, and payment. ? Scan bills and invoices and classify them according to the corresponding grants.Pro-Vac
Manassas, VA 20109 • (44.7 miles) • Full Time • $30.00 to $33.00 / hr • 10/13/2026
At Pro-Vac, we are not just providing hydro-excavation and storm/sewer maintenance services; we are supporting the critical infrastructure that keeps communities moving. We believe in delivering safe, efficient, and innovative solutions with the most talented and dedicated team in the industry. As the Billing Specialist at Pro-Vac, you'll play a vital role in ensuring the accuracy of financial transactions, invoices, and billing processes. If you excel at billing procedures, regulatory compliance, and maintaining strong relationships with customers and colleagues while effectively resolving billing discrepancies, we invite you to apply today! Mission of the Role: We are looking for a detail-oriented and proactive Billing Specialist to join our AWESOME team at Pro-Vac! You’ll manage customeContact Government Services, LLC
Rockville, MD • (32 miles) • Full Time • $91,800 to $132,600 / yr • 10/12/2026
Senior Billing Supervisor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a Senior Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the neHanover Family Practice Associates LTD
Hanover, PA 17331 • (38.1 miles) • Full Time • 10/15/2026
Growing Hanover Family Practice Associates, LLC seeks Medical Billing Specialist with a minimum of two years billing experience to become an integral part of our in-office Billing/Collections team. This person will be a full-time, detail-oriented, goal-oriented, revenue-driven, highly accurate and motivated Biller. Primary duties include, but are not limited to: consistently follow up on unpaid claims utilizing monthly aging reports and filing appeals when appropriate to obtain maximum reimbursement. Secondary duties include but are not limited to: data entry of all patient demographic, guarantor and insurance information, posting procedures and insurance/patient payments, balance to daily deposits REQUIRED SKILLS Certified Professional Coder Computer experience is essential, including, buMedVanta Interco, LLC.
Bethesda, MD 20817 • (36.9 miles) • Full Time • $21.00 / hr • 10/27/2026
MedVanta is the nation's largest physician-owned musculoskeletal (MSK) platform, dedicated to helping individuals prevent injuries, improve movement, recover from musculoskeletal conditions, and access high-quality MSK care. Through a combination of innovative technology, clinical expertise, data-driven insights, and care navigation services, MedVanta delivers solutions that support prevention, performance, treatment, recovery, and long-term musculoskeletal health. The Central Billing Office (CBO) Accounts Receivable Representative is responsible for performing a variety of complex accounts receivable-related functions for the Central Billing office. The CBO Accounts Receivable Representative reports directly to the designated Central Billing Office leader. Duties include, but are not limiNeumo Holdings LLC
Centreville, VA 20120 • (40.6 miles) • Full Time • 10/27/2026
Senior Accounts Receivable Analyst (Disputes & Billing Gatekeeper) Position Overview We are seeking an analytical Accounts Receivable Analyst to serve as the critical gatekeeper for our SaaS billing process. This specialized role sits at the intersection of sales and accounting, auditing contract terms to prevent provisioning errors, diagnosing systemic invoice disputes, and cleaning up contract modifications. Key Responsibilities • Billing Gatekeeper: Audit incoming closed-won contracts against provisioned system tiers to ensure exact alignment between Salesforce (CRM) and the billing platform before invoicing triggers. • Dispute Resolution: Own the end-to-end investigation of billing discrepancies, service credits, usage-based calculation disputes, and true-up mismatches. • Contract ModiROCS
Rockville, MD • (32 miles) • Full Time • 10/22/2026
Why You Want To Work Here: The Audit & Collections Analyst will ensure that Audit & Collections activities are completed quickly and efficiently per the trust documents for the plans. Most of the issues handled are confidential and require comprehensive knowledge of organizational policies, practices, procedures, and Collective Bargaining Agreements. Duties and Responsibilities: Create and mail audit announcement letters; update database and accounting records for tracking Gather and provide necessary documents for auditors to complete the audit; monitor the status of any incomplete audits that have been assigned Process completed audits in the database and notify employers of results and any delinquent contributions due Review auditor’s invoices for accuracy Process payments received forAddison Group
Herndon, VA 20170 • (32.9 miles) • Full Time • 10/15/2026
Position Title: Billing Analyst Location: Herndon, VA – Onsite Assignment Type: Temp-to-Permanent Compensation: $23/hour | Up to $55,000 upon conversion Work Schedule: Monday–Friday, 9:00 AM–5:30 PM Benefits: This position is eligible for Medical, Dental, Vision, and 401(k) Key Responsibilities Support accounts receivable and billing activities Deposit and post customer payments Follow up on past-due customer accounts Communicate with customers by phone and email regarding outstanding invoices Research and resolve billing discrepancies, short payments, and deductions Reconcile customer accounts to outstanding balances Maintain accurate customer account records Assist with resolving customer billing and payment issues Work closely with internal team members to support departmental goals UtiAddison Group
Bethesda, MD • (38.5 miles) • Full Time • 11/3/2026
Job Title: Medical Collection & Billing Specialist Location: Bethesda, MD (Onsite) Industry: Healthcare / Revenue Cycle Management Pay: $23 per hour Benefits: This position is eligible for medical, dental, vision, life insurance and 401k. About Our Client Addison Group is partnering with a growing healthcare organization seeking an experienced Medical Collection & Billing Specialist to join its Central Billing Office team. This position is ideal for someone with strong medical billing and insurance accounts receivable experience who enjoys working directly with insurance carriers to resolve claims and maximize reimbursement. Job Description The Medical Collection & Billing Specialist is responsible for managing insurance accounts receivable, resolving denied claims, submitting appeals, andNeumo Holdings LLC
Centreville, VA 20120 • (40.6 miles) • Full Time • 10/27/2026
SaaS Accounts Receivable Collections Lead Position Overview We are seeking a high-performing SaaS Accounts Receivable Collections Lead to oversee our aging portfolio, optimize cash flow, and lead collection strategies tailored to a recurring revenue model. This role balances maintaining strong customer relationships with minimizing churn and reducing Days Sales Outstanding (DSO) for enterprise and mid-market accounts. Key Responsibilities • Strategy Execution: Design and execute standard operating procedures for the collections lifecycle, optimizing automated dunning sequences alongside high-touch personal outreach. • Escalation Management: Serve as the primary escalation point for complex, high-value past-due enterprise accounts, negotiating structured payment plans when necessary. • MetrAddison Group
Bethesda, MD • (38.5 miles) • Full Time • 10/23/2026
Job Title: Collections Specialist Type: Contract Location (city, state): Bethesda, MD Industry: Healthcare Revenue Cycle Pay: $20–$23/hr About Our Client: Addison Group is partnering with our client, a reputable healthcare organization, to identify a skilled Collections Specialist. This team supports a high-volume billing operation and values efficiency, accuracy, and strong communication in resolving patient accounts. Job Description: The Collections Specialist will focus on managing outstanding patient balances and supporting revenue cycle functions through consistent outreach and account review. This role requires someone comfortable handling a large number of daily calls while maintaining professionalism and attention to detail. Key Responsibilities: Make outbound calls to patients toAddison Group
McLean, VA • (38.9 miles) • Full Time • 10/24/2026
Position Title: Collections Specialist Location: McLean, VA – Onsite Assignment Type: Temp-to-Permanent Compensation: $26.00 – $28.00 / Per hour Work Schedule: Monday–Friday, 9:00 AM–5:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). Key Responsibilities Manage accounts receivable activity for an assigned portfolio of commercial properties Contact delinquent tenants and collect outstanding rental payments Research and resolve tenant billing questions and account discrepancies Perform customer account reconciliations Review lease language to understand tenant payment obligations Communicate with tenants by phone and email regarding outstanding balances and billing issues Maintain accurate documentation of tenant interactions and collection activity Present