Jackson, MS • (36 miles) • Full Time • 10/24/2026

Briljent is seeking an experienced and customer-focused Call Center Manager / Office Manager to oversee daily call center and office operations in Jackson, Mississippi. This role is responsible for leading the call center team, supporting consistent and high-quality customer service, monitoring operational performance, addressing escalated issues, and ensuring efficient day-to-day office operations. The ideal candidate is a hands-on leader who is comfortable coaching employees, managing competing priorities, solving problems in real time, and stepping in to support call center operations when needed. Essential Duties and Responsibilities Call Center Management Lead and oversee the daily activities of the call center team. Provide day-to-day direction, coaching, and support to Call Center A