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HOSPICE OF FRANKLIN COUNTY
Greenfield, MA 01301 • (20 miles) • Full Time • 10/6/2026
Come join this collaborative and innovative team. At Integritus Healthcare, you will enjoy WEEKLY pay, generous time off, exceptional health insurance, and the ability to grow in your career.Ready to love working again and be proud of where you work? Do you want to be valued and have an opportunity to make a meaningful impact? If you answered ‘yes,’ we can’t wait to introduce you to our team of dedicated, caring professionals.Join one of the largest post-acute health care systems across Massachusetts, committed to fulfilling the health and residential needs of the population in the communities we serve.Why Integritus Healthcare:Competitive CompensationEmployee SatisfactionGrowth and Career AdvancementCookouts and Luncheon’sCulture of Respect and EmpowermentCelebrating IndividualityRecognizPetVet Care Centers
Westminster, MA • (36.5 miles) • Full Time • 10/6/2026
PetVet Care Centers' Wachusett Animal Hospital and Pet Retreatis currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!At PetVet Care Centers, our mission is to improve the lives of animals and people providing exceptional and compassionate care at every stage for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:Local autonomy with national supportCareer mobility and development opportunitiesA collaborative, inclusive environment where your wellbeing comes firstYou careLUK, Inc.
Fitchburg, MA 01420 • (38.6 miles) • Full Time • 10/5/2026
Description: The Administrative Manager for Residential Services collaborates closely with the Director and Assistant Directors of Residential Services to manage the administrative aspects of the division efficiently. They are primarily responsible for organizing and assessing all incoming referrals, monitoring and improving work-flows and supporting workforce development and engagement. Additionally, this role acts as a vital link between various departments within the agency, such as human resources, administration, finance, and quality assurance.Qualifications are a Bachelor’s Degree in public administration, nonprofit management, business or similar field, as well as two-three years of experience in a human service setting.In addition to very competitive salaries, LUK offers a substantFranklin Professionals
Gardner, MA • (31.8 miles) • Full Time • 10/2/2026
This job is posted on behalf of Franklin Professionals by Top Echelon. Accounts Receivable Specialist $30/hour | Full-Time | OnsiteWe are seeking an experienced Accounts Receivable Specialist to join an established organization and take ownership of day-to-day Accounts Receivable activities.This is a hands-on role for someone who genuinely enjoys AR and takes pride in keeping accounts accurate, reconciliations current, and collections moving. The right person will be comfortable communicating directly with customers, following up on outstanding balances, researching discrepancies, and ensuring important details don't fall through the cracks.This is a great opportunity for someone looking for a stable, long-term individual contributor role where they can take ownership of their responsibiliHome Healthcare And Hospice Community Services
Keene, NH 03431 • (9.5 miles) • Full Time • 10/2/2026
Description: At Home Healthcare, Hospice & Community Services (HCS), the work we do matters. As a nonprofit organization serving individuals and families throughout the Monadnock Region, every role contributes to our mission of providing compassionate, high-quality care and support in our community. We are looking for a detail-oriented and dependable Staff Accountant/Accounts Payable professional to join our Fiscal team and help ensure the financial operations that support our mission run smoothly and efficiently.Position SummaryUnder the direction of the Senior Controller, the Staff Accountant/Accounts Payable professional is responsible for accurate and timely accounts payable processing while supporting general accounting, accounts receivable, reconciliations, audits, and other Fiscal DRobert Half
Newport, NH 03773-1490 • (35.2 miles) • Full Time • 10/2/2026
We are looking for an Accounts Payable Specialist to support a manufacturing operation in Newport, New Hampshire. This Long-term Contract position is ideal for someone who brings strong invoice processing experience, accuracy in financial coding, and confidence working with high-volume payment activity. The person in this role will help maintain timely vendor payments, ensure proper documentation, and contribute to efficient accounts payable workflows within a fast-paced environment. Responsibilities: • Process supplier invoices accurately and assign the correct general ledger and account codes before entry. • Review purchase orders and supporting documentation to confirm invoice details, pricing, and payment eligibility. • Prepare and execute payment activities, including ACH transactionsStudent Transportation Of New Hampshire,
Peterborough, NH 03458 • (26.1 miles) • Full Time • 10/1/2026
ADispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel, and parents for daily routes, trips, and extracurricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary with outside entities such as insurance brokers, attorneys, business partners, and the public. Contacts are generally for the purpose of dispensing information, providing technical advice or policy interpretation or for program coordination. These contacts will require considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care inVail Resorts
West Dover, VT • (20.5 miles) • Full Time • 9/29/2026
Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Hiring for our seasonal positions occurs on a rolling basis. Applications will be acceptStoneleigh-Burnham School
Greenfield, MA • (20.5 miles) • Full Time • 9/29/2026
Stoneleigh-Burnham School, an independent boarding and day school for girls in grades 7-12 in Greenfield, Massachusetts, seeks a detail-oriented and dependable Accounts Payable & Purchasing and Reconciliation Accountant. This is a full-time, twelve-month position. This position plays a key role in supporting the company's accounting operations through accounts payable management, reconciliations, financial reporting support, and general bookkeeping functions. The ideal candidate is highly organized, analytical, and comfortable managing multiple priorities while maintaining a high level of accuracy.Located in the Pioneer Valley, a short drive from the Five College Consortium (UMass Amherst, Smith, Mount Holyoke, Hampshire and Amherst College), Stoneleigh-Burnham is the only girls’ school inBalance Professional
Athol, MA • (24.3 miles) • Full Time • 9/26/2026
Job Title: Date Entry Clerk Location: Athol, MA Pay: $18-$20/hr Shift: 1st Shift M-F 8am-4pmCompunnel, Inc.
Keene, NH • (8.8 miles) • Full Time • 9/23/2026
Key ResponsibilitiesOwn the accuracy, integrity, and timely reporting of plant financial resultsEstablish, maintain, and enforce rigorous internal controls, including SOX, inventory, and revenue-cycle controlsOversee financial controls for a complex, work-in-process (WIP)-intensive balance sheetManage cost accounting activities, including standard costing, Bills of Materials (BOMs), work orders, and manufacturing variance analysisPerform managerial accounting and financial analysis across product lines and manufacturing programsAnalyze product-line and program margins, absorption, cost performance, and manufacturing variancesPrepare and manage the monthly plant P&L, inventory, and capital forecastsPartner directly with Operations to connect financial performance with manufacturing and prodComputer Task Group, Inc
Keene, NH 03431 • (9.5 miles) • Full Time • 9/23/2026
OverviewCTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Controller I.Type: ContractJob Title: Controller ILocation: Keene, NH (onsite 2 days/wk)Pay Rate: Based on experienceWork Hours: M-F 8am-5pmEducation: Bachelor's degree in Accounting, Finance, or related fieldDescriptionThe Controller I will oversee the financial integrity of a complex manufacturing operation, supporting plant financial reporting, cost accounting, internal controls, and operational decision-making. This hands-on role will manage financial activities for a manufacturing environment with significant work-in-process and inventory while partnering closely with Operations to connect financial results to production performance.Responsibilities include maintaining accurate plant finMananto Enterprises LLC The Northampton Hotel
Northampton, MA • (40.6 miles) • Full Time • 10/2/2026
We are seeking a detail-oriented and organized professional to join our finance team and support the accounts payable process. In this role, you will help ensure invoices are processed accurately and on time, vendor inquiries are handled professionally, and financial records remain complete and compliant. The ideal candidate brings strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.Responsibilities Process vendor invoices accurately and in a timely manner.Review invoices for proper coding, approvals, and supporting documentation.Match purchase orders, receipts, and invoices when applicable.Prepare and process payment runs, including checks, ACH, and wire transfers as assigned.Reconcile vendor statements andServiceNet
Northampton, MA 01060 • (40.3 miles) • Full Time • 9/25/2026
Benefits:Health insuranceOpportunity for advancementPaid time offParental leaveTraining & development401(k)401(k) matchingDental insuranceTuition assistanceControllerFull-Time | Non-Union Location: Northampton, MA Salary Range: $110,000 - $120,000 Job Summary:The Controller is a key member of the Fiscal leadership team and is responsible for directing all accounting operations, including financial reporting, internal controls, budget support, grants and contracts compliance, and audit preparation. Reporting to the Director of Finance, the Controller plays a critical role in ensuring fiscal integrity, transparency, and efficiency within the agency's financial systems and processes. The Controller owns the agency's general ledger and the accuracy and timeliness of the monthly and annual closCountry Bank For Savings
Ware, MA 01082 • (41.9 miles) • Full Time • 9/20/2026
Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;Income protection benefits;Educational assistance and tuition reimbursement benefits;Hybrid work and flexible scheduling options;Generous total paid time off, and more!Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We are Made to Make a Difference in the lives of our customers, our communities, and for our team members every day since 1850. It is our people that drive our success and create our inclusive and engaging culture. We’re excited to meet you to discuss our career opportunities and howLandmark College
Putney, VT 05346-8517 • (8.2 miles) • Full Time • 10/4/2026
Description: The Administrative Assistant for Enrollment Management is the operational hub of the Office of Admissions and the first point of contact for prospective students and families.This role keeps the enrollment engine running: managing prospect and applicant records in the College's CRM, coordinating campus visits and recruitment events, producing the reports that guide enrollment decisions, and providing day-to-day administrative support across Admissions, Financial Aid, Short-Term Programs, and Marketing.This position is ideal for someone who is detail-obsessed, warm on the phone, calm under deadline, and motivated by work that directly helps students who learn differently find their college home.Essential ResponsibilitiesServe as the front line of the Office of Admissions: answeHaddad GMC
Adams, MA • (38.4 miles) • Full Time • 9/26/2026
Haddad GMC is seeking a detail-oriented and organized Automotive Administrative Assistant to join our team in Adams, MA. In this role, you will support the daily administrative functions of our dealership, ensuring smooth and efficient office operations while delivering exceptional service to both staff and customers.Responsibilities Manage and maintain customer and vehicle records accurately.Assist in processing sales, service, and warranty paperwork.Coordinate communication between departments and with customers.Handle incoming phone calls, emails, and walk-in inquiries professionally.Maintain office supplies and ensure a clean and organized workspace.Support special projects and perform other administrative tasks as needed.Vehicle registrations for mass and occasional out-of-stateRequirCaleb Group Inc
Newport, NH 03773 • (36.5 miles) • Full Time • 9/17/2026
Description: The Caleb Group, a nonprofit affordable housing organization, is looking for a strong and capable Administrative Assistant to join our team in Southern New Hampshire. This position is full time, 40 hours per week, and will involve some travel as the successful candidate will be working out of three site offices (in Newport, Henniker, and Antrim).We are seeking a talented individual who can work in a fast paced and multi-faceted environment. Candidate must possess solid telephone, verbal and written communication skills, ethical professionalism, and have a working knowledge of Microsoft Office. Ideal candidate will have strong organizational and multitasking skills, be able to work independently, prioritize effectively and exercise good judgment.Responsibilities include but areAdams Stove Company
Adams, MA 01220 • (38.4 miles) • Full Time • 9/17/2026
Office & Administrative AssistantAdams Stove Company - Adams, MAHearth, Stove & Fireplace Installation CompanyWe are looking for a highly organized, dependable Office & Administrative Assistant to help keep our growing hearth and fireplace installation business running smoothly.This position combines office clerical responsibilities with direct support for the owner. We are looking for someone who can handle the everyday administrative work while also keeping track of details, following up on open items, communicating with customers and vendors, and helping the owner stay organized.This is an important position for someone who enjoys being the person who keeps things moving and makes sure nothing falls through the cracks.What You'll Do:Office & Clerical:Answer phones and respond to customeNortheast Healthcare Recruitment
Amherst, MA 01003 • (34.7 miles) • Full Time • 10/6/2026
We are currently seeking adetail-oriented and customer-focused Medical Front Desk Receptionist to joinour healthcare team in Amherst and Northampton, MA. The Front Desk Receptionistplays a critical role in providing excellent customer service and ensuringefficient front desk operations.Compensation & Benefits: $20.00- $22.00 per hour plus benefits package.Schedule:Full-time Monday - FridayKey Responsibilities:Greet patients with a warmand friendly demeanor as they arrive, ensuring a positive first impression.Assist in scheduling patientappointments, making reminder calls, and rescheduling as necessary.Accurately collect and inputpatient information into the electronic medical records system.Verify patient insuranceinformation, collect co-payments, and address billing inquiries.Manage incomSunapee Cove
Sunapee, NH 03782 • (39 miles) • Full Time • 10/6/2026
Description: Department: AdministrationReports To: Business Office ManagerStatus: Non-exemptJob SummaryResponsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations.Duties and Responsibilities:The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.Retrieves messages from voice mail and forwards to appropriate personnel.Takes and delivers messages or transferGrace Cottage Family Health & Hospital
Townshend, VT 05353 • (16.1 miles) • Full Time • 10/5/2026
Description: Position Summary:The Outpatient Registrar/Receptionist registers patients in the setting of Grace Cottage Hospital and Family Health Outpatient Services; following approved policies and obtaining required information. The Registrar greets and directs patients and family members in a friendly and helpful manner.Qualifications:Education/ Experience: High school graduate or equivalent. Proficient computer skills required.Ability to work independently carrying out various activities with minimal supervision.Other Requirements: Previous experience working in a clinical setting and/or experience with scheduling software is preferred. Knowledge of medical terminology and healthcare insurance is desirable. Excellent customer service skills. Maintains a cooperative professional workingMedlinkHealth Anesthesia
Peterborough, NH 03458 • (26.1 miles) • Full Time • 10/2/2026
PATIENT ACCESS REPRESENTATIVEPractice Setting: Hospital-BasedJOB SUMMARY:The Patient Access Representative is responsible for patient registration and scheduling for hospital services. The role includes verifying demographic and insurance information, obtaining authorizations, completing pre-admission and admission functions, and supporting Emergency Department registration.Provide exceptional customer service.Work collaboratively with patients, physician offices, and hospital departments.Maintain accurate and timely patient information.Protect patient confidentiality in accordance with HIPAA.RESPONSIBILITIES:Greet patients and collect demographic, insurance, and financial information.Complete patient registration for outpatient, surgical, and inpatient services.Schedule laboratory and X-rHeywood Wakefield Commons
Gardner, MA 01440 • (31.6 miles) • Full Time • 10/1/2026
Description: Department: AdministrationReports To: Business Office ManagerStatus: Non-exemptJob SummaryResponsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations.Duties and Responsibilities:The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.Retrieves messages from voice mail and forwards to appropriate personnel.Takes and delivers messages or transferValley Medical Group
Florence, MA 01062 • (41.2 miles) • Full Time • 10/1/2026
Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley. Valley Medical Group is looking for a Medical Receptionist to join our Family Practice team and work in our Northampton Health Center. If you are looking for a dynamic environment, this is your opportunity! Position: Medical ReceptionistLocation: Northampton, MAHours: 40 hours, Monday-Friday generally between 8am - 5pm, with a weekend rotation of one 4-hour shift every 4-6 weeks. Hours may vary dependent on the needs of the department. Exact schedule to be discussed at time of interview.As the Medical Receptionist you will be responsible for phoneDevereux
Rutland, MA 01543 • (42.8 miles) • Full Time • 9/29/2026
OverviewAre you interested in working for a human services agency where your work can have a positive impact?Are you personable, helpful, and looking for a rewarding part time job?If you answered YES to these questions, then consider joining the Devereux team as our part-time Switchboard Receptionist!The pay range for this position is $20.00 to $23.30 per hour, depending on education and experience.This position is located in Rutland, MA.The available schedule is Friday and Saturday 4pm-10pm and Sunday 8am-4pm (20 hours per week), with the opportunity to cover additional shifts if desired when needed.Devereux Massachusetts and Rhode Island is a nationally recognized organization dedicated to helping children and adults with Autism Spectrum Disorders and other psychological, emotional, andDental Family
Belchertown, MA 01007 • (42.2 miles) • Full Time • 9/27/2026
Are you sincere and caring? Would you like to work in a positive enjoyable atmosphere where you can feel proud of the work you do? If so, look no further! We are a growing patient-focused office looking to add more amazing team members. We have wonderful patients, an enthusiastic team, and sincere dentists dedicated to quality care. Previous dental experience is helpful, but a great attitude and a strong work ethic are essential. Part-time or Full-time position available for our offices in Belchertown, Ware and Springfield.Please send us a copy of your resume. We look forward to hearing from you! Requirements:Must have excellent customer service.Must be a great multi-tasker, very friendly, and loves working with people.Must be a team player.Must be punctual.Must be dependable and patient.PThe Center For Living & Rehabilitation
Bennington, VT 05201 • (34.9 miles) • Full Time • 9/23/2026
The Center for Living and Rehabilitationis seeking a Receptionist. Come join our winning team!!Evenings 4:00pm - 8:00pm and every other weekend requirementReceptionist - ResponsibilitiesWelcoming and assisting visitors, vendors and staffEnsuring all visitors, vendors and staff check in upon entering the facilitySchedule resident visitsAnswer and foward phone callsSorting and distributing mailMaintain files and recordsPerform data entryQualifications:Strong computer skills required- experience with Microsoft Office preferredAbility to maintain confidential informationCourteous and professional attitudeExcellent customer service and communication skillsAbility to stay organized and prioritze tasksWeekend and evening availability required BenefitsCompetitive salaryFlexible scheduleCareer AdvaSpringfield Center For Living And Rehabilitation
Springfield, VT 5156 • (27.7 miles) • Full Time • 9/21/2026
Springfield Center for Living and Rehabilitation, a member of Allaire Health Servicesis looking fora Receptionist to join our incredible team!We're not just a workplace; we're a community driven by excellence. We take immense pride in what sets us apart - our exceptional leadership, a warm and friendly work environment, and a reputation that we've worked hard to earn. If you're ready for a rewarding career experience, your journey begins here!Shift Hours: 16 hrs weekReceptionist Benefits:Competitive wagesbased on experience Daily pay option availableFriendly work environmentReferral bonusReceptionistResponsibilities:Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.Operate telephone system as required.Answer tThe Lia Group
Northampton, MA 01060 • (40.3 miles) • Full Time • 9/21/2026
Lia Toyota Northampton is seeking a Cashier/Receptionist to join our team.COMPENSATION RANGE: $16-$18/hour based on experienceSIGN ON BONUS: N/AREQUIREMENTS:• Organized and ambitious self-starter• College degree preferred or equivalent experience• Knowledge of dealership procedures preferred• Ability to provide quality customer service• Computer literacy• Ability to perform job responsibilities and meet deadlines easily• Professional personal appearance & positive attitude• Excellent verbal/written communication• Must have clean & valid driver's licenseKEY RESPONSIBILITIES:• Taking payments from service and parts customers• Closing repair orders and parts tickets in the accounting system• Compiling and balancing daily parts and service deposit• Receipting in customer deposits for sales depCommunity Health Center Of Franklin County Inc
Greenfield, MA 01301 • (20 miles) • Full Time • 9/17/2026
POSITION SUMMARY:The Receptionist role is a crucial link between CHCFC patients and the care delivered by clinical staff at the health center. Receptionists are responsible for providing exceptional customer service. The receptionist’s primary responsibility is to ensure a positive patient experience during the face-to-face interaction that occurs with the check-in and check-out processes.REPORTS TO:Patient Services Department Site LeadFLSA STATUS:Non-exemptPRIMARY RESPONSIBILITIES:Greets patients and visitors in a professional and welcoming mannerPrepares and processes all required patient registration informationResponsible for checking patients in upon arrival, and checking patients out before they depart the Health CenterSchedules patient appointments and follow up treatmentCommunicateMVPT Physical Therapy
Greenfield, MA 01301 • (20 miles) • Full Time • 9/16/2026
MVPT Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Front Desk Receptionist to join our team. Full time - 40 hours per week. In this role, you will be the front office point person, handling scheduling and day-to-day workflow. You will oversee the check-in/out process, ensuring it’s fast, friendly, and accurate, and you will act as the go-to for insurance verifications, authorizations, and co-pay collections. At the Greenfield clinic, our clinicians have a variety of individual specialties, helping us treat a wide range of patients while learning from one another along the way. We value collaboration and mentorship, and make time for it through monthly clinical meetings where we research a topic throughout the month and come together to sStudent Transportation Of New Hampshire,
Amherst, NH 03031 • (42.9 miles) • Full Time • 9/15/2026
ADispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel, and parents for daily routes, trips, and extracurricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary with outside entities such as insurance brokers, attorneys, business partners, and the public. Contacts are generally for the purpose of dispensing information, providing technical advice or policy interpretation or for program coordination. These contacts will require considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care inMedlinkHealth Anesthesia
Peterborough, NH 03458 • (26.1 miles) • Full Time • 10/2/2026
Job Title: Patient Access Representative (Registration & Scheduling)Job Summary: We are seeking an organized, customer-focused Patient Access Representative to join our healthcare access team. In this role, you will manage patient scheduling, pre-admission, registration, insurance verification, and authorization across multiple outpatient clinics and acute care areas, including the Emergency Department. You will serve as a primary liaison between patients, clinical teams, and physician practices to ensure smooth, HIPAA-compliant healthcare operations.Key Responsibilities:Patient Registration & Intake: Greet patients, capture complete demographic and financial data, enter information accurately into the Electronic Medical Record (EMR), and collect required legal consent forms (Advance DirecSunapee Cove
Sunapee, NH 03782 • (39 miles) • Full Time • 10/1/2026
Description: Department: AdministrationReports To: Business Office ManagerStatus: Non-exemptHours: Part Time Evenings 4:30pm to 8pmJob SummaryResponsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations.Duties and Responsibilities:The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.Retrieves messages from voice mail and forwards to appropriate personnel.