Taos, NM • (17.2 miles) • Full Time • 11/2/2026

Overview The Help Desk Administrator provides various technical support to end users by investigating and resolving software and hardware problems. Responsibilities Answers and evaluates incoming telephone, voice mail, and e-mail requests from customers experiencing problems with hardware, software, networking, and other computer related technologies. Interviews users to collect information about problems and leads the user through diagnostic procedures to determine the source of the error. Determines whether problem is caused by hardware such as MFP or network change. Handles problem recognition, research, isolation, resolution, and follow-up for routine customer problems, referring more complex problems to supervisor or technical staff. Log and tracks calls using problem management datab