South Lake Tahoe, CA • (31.3 miles) • Full Time • $18.00 to $20.00 / hr • 10/13/2026

We are seeking a Customer Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues, as well as assistant to the broker. Responsibilities: Handle customer inquiries and complaints Provideinformation about the products and services Troubleshoot and resolveproduct issues and concerns Document and updatecustomer records based oninteractions Develop and maintain a knowledgebase of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills

Reno, NV 89502 • (18.9 miles) • Full Time • $21.02 / hr • 10/8/2026

Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary: Provides case management of Intensive Supervision Appearance Program (ISAP) p