Schenectady, NY 12305 • (14.3 miles) • Full Time • $17.00 to $18.00 / hr • 10/21/2026

We are looking for two Call Center Specialists to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment. Responsibilities: • Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through. • Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns. • Share updates on a