Oriskany, NY 13424 • (42 miles) • Full Time • $19.50 to $21.00 / hr • 9/24/2026

Description: **Onsite Position** ***Candidate must speak fluent Portuguese*** Job Summary Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat. Reports To: Customer Care Supervisor Schedule: Monday-Friday, 8:00am to 4:00pm (Overtime as needed) Duties/Responsibilities Answer calls daily with professionalism and return calls for individuals who left voicemails. Customer Care Associates will attend to incoming emails to the general mailbox. Maintain thorough ticketing documentation for all contact with our custome

Syracuse, NY 13203 • (8.8 miles) • Full Time • $23.50 to $25.50 / hr • 10/4/2026

Bilingual pay differential available! PCC Values Its Employees by offering: Paid time off (25 days per year) 10 Paid Holidays Affordable health care coverage including health, dental, vision, starting as low as $10.00/month 401(K) Retirement plan Tuition Reimbursement Generous Employee referral program Employee Wellness Program (earn up to $250 per year!) Numerous other benefits, please apply to find out more! Summary: The Care Manager’s role is to work in partnership with individuals with I/DD, their family/guardian, and providers to coordinate care and services needed to assist individuals achieve optimal health, wellness, independence, community integration and accomplishing goals. The Care Manager is responsible for providing Health Home core services including comprehensive care manag