Woodside, NY • (11 miles) • Full Time • 9/15/2026

Bilingual Customer Retention Specialist - State Farm Agent Team Member Position OverviewThis is a full-time Customer Retention Specialist career opportunity with Carl Ferraro State Farm in Woodside, NY for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Fluency in Spanish and English is required for this role.ResponsibilitiesAnswer customer inquiries with accurate, timely information about insurance policiesHandle policy questions, billing inquiries, and coverage changes accuratelyServe Spanish- and English-speaking customers clearly and accuratelyResolve service issues with patience and professionalismIdentify coverage gaps and service needs during