Schenectady, NY 12305 • (41.6 miles) • Full Time • $17.00 to $18.00 / hr • 10/21/2026

We are looking for two Call Center Specialists to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment. Responsibilities: • Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through. • Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns. • Share updates on a

Charlemont, MA 01339 • (43 miles) • Full Time • $17.00 / hr • 10/7/2026

Night Call Center Representative: Are you passionate about the outdoors and delivering unforgettable guest experiences? Join the team at Berkshire East this Winter as a Guest Experience Representative in our Call Center, where you'll play a key role in welcoming and supporting guests as they explore our adventure-filled destinations in the beautiful hills of Charlemont, Massachusetts. As our night time Call Center Representative, you'll assist guests with questions, bookings, and on-site needs - ensuring every interaction is friendly, informative, and efficient. You'll also work closely with departments across the company to help create seamless, high-quality experiences for all who visit. We're a company that values both guest satisfaction and employee well-being. In this role, you'll be