Syracuse, NY 13235 • (41.9 miles) • Full Time • 10/19/2026

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collabor

New York Mills, NY 13417 • (38 miles) • Full Time • $19.00 to $21.00 / hr • 10/27/2026

Call Center Representative Full Time - Position is 100% on site New York Mills, NY, US The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently. About Us: The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top