Pittsfield, MA • (33.1 miles) • Full Time • $20.00 to $21.25 / hr • 10/27/2026

Job Title: Customer service representative (Call center) Onsite Location: Perferx Lab, 25 Downing Three, Pittsfield, MA 01201 Work Schedule: Monday–Friday, 8:30 AM–5:00 PM EST Employment Type: CTH Pay Rate: $20-$21.25/hr on w2 Duration: 6 months contract to hire Job Summary We are seeking a customer-focused Customer Service Representative to handle customer inquiries and provide timely, professional support. Responsibilities include managing inbound and outbound calls, emails, and chats, processing orders and rework requests, troubleshooting issues, providing order updates, and maintaining accurate records. Key Responsibilities Respond to customer inquiries via phone, email, and chat. Process customer orders and rework requests accurately. Troubleshoot order issues and resolve customer con

Schenectady, NY 12305 • (13.4 miles) • Full Time • $17.00 to $18.00 / hr • 10/21/2026

We are looking for two Call Center Specialists to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment. Responsibilities: • Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through. • Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns. • Share updates on a