Muncie, IN 47303 • (33.1 miles) • Full Time • 9/25/2026

Job Summary:The CSR assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.Essential ResponsibilitiesRespond promptly to customer inquiries via phone, email, as well as walk-in customers.Assist customers with product selection, pricing, and order processing.Build rapport with customers to understand their needs and provide tailored solutions.Upsell and cross-sell products/services to maximize sales opportunities.Resolve customer complaints and issues with professionalism and empathy.Maintain accurate records of interactions and transactions in our CRM system.Conduct product presentations and demonstrations to showcase our offerings and addr