Daingerfield, TX 75638 • (39.9 miles) • Full Time • 10/2/2026

Description: Position Summary The Call Center Representative serves as the primary point of contact for customers, providing exceptional service and support via phone, email, and digital channels. This role is responsible for handling customer inquiries, processing account-related requests, resolving issues, and promoting bank products and services while ensuring compliance with banking regulations and security procedures. Key Responsibilities Answer incoming customer calls in a professional, courteous, and timely manner. Assist customers with account inquiries, balances, transactions, online banking, debit cards, and other banking services. Resolve customer concerns and complaints while providing a positive customer experience. Verify customer identities and maintain confidentiality in ac

Shreveport, LA 71105 • (37.8 miles) • Full Time • $12.75 / hr • 10/8/2026

FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https://www.fsnb.com/# to learn about our products, services and history spanning more than seven decades. Manage inbound and outbound customer calls in a timely manner Identify customers’ needs and wants, do your best to clarify information Research every issue and provide solutions to them Recognize opportunities to upsell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way Follow our customer engagement strategy Meet acceptable standards for