Payson, UT 84651 • (29 miles) • Full Time • 10/23/2026

Description: Primary Purpose To be responsible for the diagnosis and repair of all hearth products (including, but not limited to, BBQ’s fireplaces, and stoves) and services Coastal offers to customers while also maintaining excellent customer service. Essential Duties and Responsibilities Greet and acknowledge every customer. Receive and process timely hearth service requests via Verizon, leads, email, over the phone, and in person. Accurately diagnose technical problems and determine proper solutions. Provide honest and correct diagnostics, service, maintenance, and repair recommendations to customers. Accurately charge customers for services and parts used. Ensure accurate payment is collected for service parts and labor through our Point-of-Sale System. Organize and maintain accurate,