Martinsburg, WV 25401 • (23.3 miles) • Full Time • 9/29/2026

Delinquency Control Counselor:Overview Description:Call center production environment, auto-dialer making outbound calls, will receive in-bound calls. Early-stage collections (1-30 days late), 80-120+ calls per day. Being in early-stage collections does not affect a members credit score, their goal is to get someone out of collections before they go to Mid Stage or Late Stage Collections where it does affect their credit score.Qualifications:·Communication skills·Navigating multiple systems·Ability to negotiate with members.·Competitive environment, want someone determined to make things happen.·Provide empathy to members, problem solve, overcome objectives.Experience:·Entry level, some financial/collections experience if preferred.·Call center experience does help to keep up with the fast